Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelling a contract with time constraint.

Hi I had phone contract with o2 for 36 months and after that had finished liked the phone and the tarried payment was 32.00 every month and was ok with it. But found a sim deal pay as you go on site and wanted that deal and went on to my account and ...

Resolved! Missing parcel

Hello . I should receive my parcel 15.12.23 . Status is delivered but I didn't receive this parcel . I try sort this out already 3 days . I calling DHL and O2 customer service. No one want to help me ...

EmailfromO2

O2 say there is problem collecting DD no problem with bank sufficient funds available?can some help please

Resolved! Using Data in Indonesia

I have the o2 Travel Inclusive bolt on and am wondering if this will cover me while I'm in Bali or whether I will need a different travel bolt on as well.

My o2 won’t work and direct debit gone

My account is shown outstanding from December- which I’ve paid manually. The direct debit setup has gone from my bank, and I’ve had loads of texts and emails telling me I need to pay up.I’ve tried to manage my account online and on app- just tells me...

Bill

I was sent a message saying I owe money but when I go to pay it says I don’t owe anything what do I do

No data

Hi, I paid for a £15 rolling plan and my balance says I have just under 30gb of data but when I come off of wi-if, I have no data. Please help!

Refund

I have been given a "Goodwill" credit of £50. They said that I could use it to pay for my monthly tariff or claim a cash refund. I would like to get the cash but there seems to be no way for me to claim it. Can you help?

Switch up nightmare!

Hi all Has anyone else had a bad experience with switch up? I had nothing but problems in 2022 with it, I’ve switched up in store in September 2023 which was easy enough, but then I’ve been told I missed a payment for my old phone in Oct 23, that was...

Resolved! Paid for a monthly data and credit but haven’t received the credit and data

Last month I’ve paid for a monthly data and credit. It’s been a month and it was coming to the next payment for next month monthly data and credit payment. I’ve paid for it and it’s been said. But it’s been 3 days since I’ve paid and yet I have no da...

O2

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