Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 229543 Views
  • 2 replies
  • 2 kudos

Resolved! Huge mistakes on my phone bill.

I was offered a 40% reduction on my phone bill and a free smart watch by one of your employees over the throne. Instead of this happening, my bill more than doubled and I was send a phone I didn't ask for but immediately returned. Despite this, I am ...

Resolved! How do I get the fraud team to contact me?

I'm still waiting for the fraud team to contact me after an investigation was raised due to a new number and phone being added to my account without my knowledge

Iael18 by Level 1: Joiner
  • 2438 Views
  • 2 replies
  • 0 kudos

Resolved! Questions re my new sim

Hi,I've ordered a new pay monthly sim. I requested to keep my payg number. I just got into my o2 account and noticed that I've got a new pay monthly account that is up n running, and I am getting charged for the service, while I haven't even received...

Cathi by Level 1: Joiner
  • 1094 Views
  • 11 replies
  • 0 kudos

Resolved! iPhone Visual Voicemail activation

I have just switched to o2 and onto a SIM only plan which I'm using an iPhone XS max on. I have been trying to activate visual voicemail with no success. I have tried the following... - Texting STATE to 9011, ACTIVE to 2020- Ringing 1750 and 1760 to ...

jdx90 by Level 1: Joiner
  • 27053 Views
  • 6 replies
  • 0 kudos

Missing PAYG balance.

I recently moved from o2 PAYG to o2 Pay Monthly and now the money that was on my PAYG account seems to have disappeared. It was a large amount, so where has it gone ?

Bri1014 by Level 1: Joiner
  • 362 Views
  • 2 replies
  • 0 kudos

download/view bills

Why is this service not working for current bills?there has recently been a change to the billing (perhaps only where two accounts are linked?) and i am now no longer able to download or view my bills.Please advise.

jxatkins by Level 1: Joiner
  • 656 Views
  • 5 replies
  • 0 kudos

Data cut off

Hi I have paid my bill and it’s saying it’s not paid. The devise plan is saying it’s not paid and it is. I need my data back on asap for work etc… please can you look into this?

Double payment but single credit.

I recently purchased a "Rolling Plan" SIM for use in a Router, purely for Data useage.Due to an error on my part, I "Topped Up" that card with £10 BEFORE selecting which Rolling Plan I wanted.I then selected the correct plan and paid another £10.My O...

Andy1960 by Level 1: Joiner
  • 308 Views
  • 2 replies
  • 0 kudos

Early termination fee in cooling off period

I have cancelled my contract within the cooling off period but I still have the early termination fee on my account. I have contacted customer services on numerous times to tell them it needs waiving due to being in the cooling off period. I have had...

Tot1984 by Level 1: Joiner
  • 858 Views
  • 4 replies
  • 0 kudos

Overseas settings

New to O2. Going overseas for a week and want to avoid large bill! Do I turn off data roaming or will Airplane mode suffice? Is there a maximum spend limit on Pay monthly please?

Sujit by Level 1: Joiner
  • 310 Views
  • 1 replies
  • 0 kudos