Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Order process

Hello, I ordered a pay monthly phone 2 days ago, got the credit agreement and pay £30 upfront cost, however haven’t heard anything from them since? have I been accept for the phone? When will my phone be delivered as It said it would be here Tuesday?

Student discount

i was under the impression that students got 20% off airtime plans however the code doesn’t seem to work. I have had my new phone for 2 months now and I keep trying to add the discount but no money has been taken off of my bill

Resolved! Leaving

I wish to end my contract

Swap my sim

Hello I am trying to swap my sim online from my 2019 iPad mini 64 g to iPad Pro inch 2023 but seemed to be having trouble online doing it as the page won’t go past continue should I speak to customer services as want to go over to my 5g contract imme...

Transferring existing o2 number to new o2 account

My refresh O2 mobile account was due to expire shortly and I wanted to change to a SIM only deal I did this through virgin mobile as the tariff was much cheaper than doing it through O2 Virgin arranged for a new SIM to be sent out this was an O2 SIM ...

Resolved! Refund

How do I get my refund back that O2 took as a deposit for the first three months?

Resolved! Left O2 but been charged

I have left O2 and I have been moved to Lebara however charges have been taken out of my account

Resolved! Billing

Can I make an arrangement to pay my bill at a later date

Transfer of ownership

I want to retrieve my old number, after having set up a new o2 contract in my name as my phone was stolen, as I am unable to access my work platforms or banking without this number. This number was previously under my mums o2 contract. She requested ...

Resolved! Cancellign Sim

I have been paying for a sim card for the last year at least that i have not used and is not in my phone - can you please help me cancel it?

O2

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