Applied for upgrade and I’ve been told I need to contact credit risk team
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on 10-02-2024 21:58
I am currently SIM only and applied for an upgrade to add a device too. I paid for next working day delivery, and it has been taken out of my bank.
However, upon completing all of the steps including credit checks and confirming how long I’ve lived at my address, it came up with a message saying that they need to ask me a few questions about my application and to contact the credit risk team. I’m a little bit confused as I already passed credit checks a few months ago when I signed up to the SIM only plan.
it’s currently Saturday evening and I will give them a call when they open at 10 tomorrow. Just wanting someone to shed a little light on this situation as I’ve already paid for next working day delivery
Thanks
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on 10-02-2024 22:07
It will be for identity and affordability checks.
Standard routine these days.
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10-02-2024 22:16 - edited 10-02-2024 22:17
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10-02-2024 22:16 - edited 10-02-2024 22:17
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on 10-02-2024 22:17
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on 10-02-2024 22:17
Thank you! Do you know what this usually consists of? I was hoping to have my phone by Monday as I’m out of the city for a few days from Tuesday!
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on 10-02-2024 22:45
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on 10-02-2024 22:45
It's income and out goings to check you meet the lending criteria.
If they are happy they should approve it immediately and release your order.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

