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Level 1: Joiner
Hate
Posts: 1
Registered: ‎09-10-2018
Accepted Solution

sim card

on ‎11-10-2018 08:04

just a quick question, my partner passed away a few months ago and i was wondering if i could get her phone number on a pay as you go sim, she had a pay monthly sim, which i did cancel.

  thanks in advance

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MI5
Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: sim card

on ‎11-10-2018 08:56

It maybe possible to do if the number hasn't been reallocated.
As it was previously a contract account, give customer services a call to see what they can do for you.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
Posts: 83,213
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Registered: ‎04-01-2009

Re: sim card

on ‎11-10-2018 09:47

They moved my wife's contract number to a P&G sim as I wanted to keep it for sentimental reasons under similar circumstances though it was a few years ago. Give them a call.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: sim card

on ‎15-10-2018 09:48

I'm sorry for you loss, @Hate, but I hope you found the advice above useful. Please do let us know how you get on with this, and if you'd like any additional help slight smile

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