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Level 1: Joiner
Posts: 6
Registered: ‎13-10-2018
Accepted Solution

Extra charges

As everyone on a monthly contracts I have an allowance on text messages.
My son just started secondary school where teachers communicate with parents sending text messages from mobile "stationary" phone.
How is it possible that every time I reply to the message I get extra charged?
Shouldn't it go from my free text messages allowance?
I am not happy with it as my bill will get bigger from week to week!
Posts: 97,104
Topics: 757
Registered: ‎14-01-2013

Re: Extra charges

Hi @Pawel

When you reply to the school texts, is it a 'short code' ? (By short code, I mean 5 digits long.)

If so you will be charged for those.. 

Free texts are only normal texts sent within your allocated allowances.

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Registered: ‎04-04-2012

Re: Extra charges

Our school uses ParentMail which costs 6p per text, so if this is a problem you need to get the school to change to a different system.
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Level 1: Joiner
Posts: 6
Registered: ‎13-10-2018

Re: Extra charges

[ Edited ]

No, it's not a short code number.
It's normal 11 didgit number 076#########, that's why I'm confused.

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Registered: ‎14-01-2013

Re: Extra charges

[ Edited ]

@Pawel wrote:
No, it's not a short code number.
It's normal 11 didgit number 076#########, that's why I'm confused.

It looks as if it's a similar system to the one mentioned by @MI5 then?

I can't see why you would be charged for texting a normal phone number.

How much does the text cost out of interest?

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Re: Extra charges

076 numbers aren't mobile numbers unfortunately http://www.saynoto1890.com/2016/02/what_are_076_numbers/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 97,104
Topics: 757
Registered: ‎14-01-2013

Re: Extra charges


@MI5 wrote:
076 numbers aren't mobile numbers unfortunately http://www.saynoto1890.com/2016/02/what_are_076_numbers/

Bit of a nerve for the school to use them then? I would be asking for my money back!!

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Re: Extra charges

You'd have thought the parents would have been told though?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 97,104
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Registered: ‎14-01-2013

Re: Extra charges

I wouldn't know. We didn't have this sort of fancy texting malarky when my lads were at school.

My grandson was at Higham and not sure it was in the system then?

Either way, parents shouldn't be charged. Blumming cheek if honest. Evil

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Re: Extra charges

My point is that we were told and given all the details so it's up to the parents if they want to use it or not.
Email is also a free option at HLS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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