Solved: sim card

Hate · ‎11-10-2018

just a quick question, my partner passed away a few months ago and i was wondering if i could get her phone number on a pay as you go sim, she had a pay monthly sim, which i did cancel.

thanks in advance

MI5 · ‎11-10-2018

It maybe possible to do if the number hasn't been reallocated.
As it was previously a contract account, give customer services a call to see what they can do for you.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-10-2018

It maybe possible to do if the number hasn't been reallocated.
As it was previously a contract account, give customer services a call to see what they can do for you.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-10-2018

They moved my wife's contract number to a P&G sim as I wanted to keep it for sentimental reasons under similar circumstances though it was a few years ago. Give them a call.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎15-10-2018

I'm sorry for you loss, @Hate, but I hope you found the advice above useful. Please do let us know how you get on with this, and if you'd like any additional help

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