Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charges for calls to europe

I made a call to cyprus and was charged £4.71. I dont understand why as calls are free in the eurozone.

Resolved! Change number

How do I change my number without calling customer services?

Resolved! Using iMessage only via wifi when in the USA

Sorry if this is an obviously stupid question. I have the travel bolt on, but don’t intend to use it while in the USA. If I have turned off data roaming but am merely using my device via wifi, will I still be able to use Apple iMessage without incurr...

Resolved! Pay monthly contract but no longer with partner

Hi,I have recently split from a partner his contract is in my name. His phone is now paid off and its just a rolling sim only deal every month.if i was to just ask for a pay as you go sim then move his number across to that then i will no longer be l...

Resolved! Family plan does not work

Failed to apply to my wife's phone and my new phone

Resolved! Uk mail help me!

I have seen a lot of posts about how awful uk mail are at delivery and I’m wondering and hoping someone has had this happen to and everything has been okay. I had a tablet due for delivery Monday, stayed home all day nothing. So I noticed Tuesday mor...

Resolved! Charges abroad

I have looked into the over charges on my bill which covered usage in June and the code BIH is all I have to go by. I have had a look online and it seems it is an 02 error, I was in Cavtat, Croatia, not Bosnia and I have seen other people say that yo...

Resolved! Trying to cancel contract

Trying to cancel contract. Cannot seem to do on line. Tried live chat but once the agent came on there was no box to type messages in.

Resolved! Auto Top up not working

I set up auto top-up for 2 phones, mine and my husband's. His gets topped-up and mine never does, I always have to do it on-line. Is it not possible to get 2 phones topped-up?

Resolved! Data Usage exceeded although Monthly useage still showed some remaning

My Wifes phone has a 500MB monthly data allowance. The day before the end of her usage month she got a text message indicateing her allowance was all used up and her phone stopped getting any more data, however the O2 app and Account on the O2 websit...

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