Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Poor network 4g speed..

Hoping someone can help please? I'm in the Newport area (S. Wales) and my network speed is very slow, averaging 500-600kbs. According to O2, network is good with no repairs/faults. My phone (Samsung S9) struggles to load YouTube/Instagram it is that ...

Resolved! Overcharged

I am on holiday in Morocco and bought a bolt on for £4.99 a day so I can use data in non-EU countries (Morocco) but I have just got an email saying I have been charged £140 over my standard bill this month already! Anyone know how I can sort this. Th...

Resolved! Phone Warranty

Hi,Recently been told that warranty is void if there is any visible damage on your phone with O2. Can someone confirm if this is correct? I dropped my phone a while back and it has damage to bottom corner but have an issue with phone software and wor...

Resolved! Being charged for WiFi abroad

I have just been to Turkey for 2 weeks and switched my data roaming off before I even left the UK. However, I have come back to find out that I have been charged £4 per day whilst out there even though I didn't make any phone calls, send any texts or...

Resolved! Phone only contracts

Do O2 do a phone only contract, so no airtime plan is needed?Cheers

Resolved! Cancelling o2 refresh contract

Hi thereI recently took out a new contract with o3. However I'm not happy with the device and the payment plan isn't that competitive.I took the contract out online and the phone was click and collect. I've only had the phone 2 days, and took the con...

Resolved! unlocking 02 mobile

How to unlock 02 mobile so i can use different network SIM on it?

Resolved! Bolt on

I’m going to China very shortly for the first time, my data allowance is only 250mb!I have purchased a bolt on for 500mb just in case I need it.I have checked my status on my phone and it is still reading 250mb!Should this now be reading 750mb of dat...

Resolved! Payment

Hi, I made a payment towards my latest bill, using my o2 app, a couple of days before the bill was actually due. But today, the day it is due, the full amount was taken from my account, by direct debit, even though I paid some towards it already. Wil...

Resolved! orders

Hi, I have recently received emails from you telling me that you are sending me an "order". I have not ordered anything from o2. My only recent contact was with one of your representatives who phoned to ask if I wanted to update my contract, have a n...

O2

Forum Posts