on 14-02-2020 09:44
A few months ago I encountered the problem where my S10+ could not receive calls. When the phone rang, I'd answer it but, I could not hear the caller (though they could hear me) and very shortly after the call would terminate. However, I could make calls. After a soft reset, it appeared to solve the problem. Then, a short while ago, the problem recurred. This time I reset the network settings and that solved it temporarliy. Since then the problem has continued to recur several times. Sometimes an app update would solve it temporarily and sometimes a soft reset works for a while but it keeps coming back. This is starting to really annoy as at present, the phone isn't fit for purpose. Help would be greatly appreciated!
on 14-02-2020 09:52
First thing I'd try is a sim swap. Just call into any O2 store and they will do it for free.
After that, contact Samsung for advice or repair https://www.samsung.com/uk/support/contact/
on 14-02-2020 10:11
on 14-02-2020 10:11
If that's the case, would it be sensible for me to try the SIM in another phone first to see whether it works in there?
on 14-02-2020 10:17
on 14-02-2020 10:17
on 14-02-2020 10:18
on 14-02-2020 10:18
Yes if you have another phone to try.
on 14-02-2020 11:06
on 14-02-2020 11:06
OK - tried it in another phone and that has the same problem so I guess it's the SIM card. One question (well, two actually) - how is it possible for a SIM card to corrupt and secondly, if I go into an O2 store, can they replace the SIM card there and then with my number attached?
on 14-02-2020 11:09
on 14-02-2020 11:09
As I said above, they will do it for free and while you wait.
Your tariff and number will transfer to the new sim.
Sim cards do occasionally go faulty, hence always a good place to start with fault finding.
on 14-02-2020 11:10
on 14-02-2020 11:10
Thanks ever so much for your help. I'll try and pop into O2 tomorrow.
on 14-02-2020 11:21
on 14-02-2020 11:21