Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 115671 Views
  • 24 replies
  • 5 kudos

upgrading

hi everyone im trying to upgrade my phone and it wont let me through the app and im also on a sim only deal and can i still get a new device whilst on a sim only

Anonymous by Not applicable
  • 653 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade

 Hi I need to know when  i can upgrade?

Anonymous by Not applicable
  • 733 Views
  • 2 replies
  • 0 kudos

over 18 websites restriction HELP

Dear, I am trying unlock over 18 websites since Tuesday 14/02/17 and did pay £1 to verified my credit card. Since Tuesday I am waiting for the adult websites to be unlocked. I keep calling every day o2 customer service and every one telling me the sa...

Anonymous by Not applicable
  • 4963 Views
  • 39 replies
  • 0 kudos

pay & go contract not being adhered by O2

I recently top up my mobile by 15 pounds. I found out that the promises given by O2 in terms of extra allowances for free phone phone calls & texts- are not being being granted as promised. My mobile is [Removed]. My current top up of 15 pounds is be...

Anonymous by Not applicable
  • 761 Views
  • 2 replies
  • 0 kudos

Data

Hi, I cant see the info on mt account page. I am nearly at the limit on my data, can you tell me what date each month this gets renewed? Thanks, Louise

Anonymous by Not applicable
  • 695 Views
  • 2 replies
  • 0 kudos

SMTP (Simple Mail Transport Protocol) email relay revers

They do exist at O2 I've just pinged one and seen the MX records for it so Guru help on Customer Services isn't GURU helpful. Tesco use O2 for their mobile phone network - and smtp.o2.co.uk works with a Tesco PAYG mobile phone to send emails. Get a O...

Anonymous by Not applicable
  • 3063 Views
  • 14 replies
  • 0 kudos

Resolved! Contract

How do I cancel two contracts I don't know the details about.

Anonymous by Not applicable
  • 723 Views
  • 1 replies
  • 0 kudos

Audio breakup - cannot make or receive calls

If I try to make or receive a call I get distorted audio - even when the number I have rung is ringing.Problem occurs with two diferent phones with the same SIM in.My wife's phone (on O2) does not suffer the problem.Reception is 4/5 bars 4GOccurs in ...

Anonymous by Not applicable
  • 1156 Views
  • 6 replies
  • 0 kudos

Resolved! Getting old mobile number back

Has anybody else had this problem? I joined o2 a week ago, my PAC code was 'being processed' the next day, but I have STILL not got my old mobile number back. I am deaf and heavily reliant on my mobile for texting. People are unable to contact me, in...

Anonymous by Not applicable
  • 2106 Views
  • 10 replies
  • 0 kudos