Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Overdue bill

I have just received a text message to say that my phone bill is overdue. There are funds in the account and the Direct Debit has not been cancelled my end. It is from the same number as my bill amount is usually text to. Any ideas?

Buying an sim for my child

I'm just trying to order asim card to go in my old phone for my teenage daughter. When I get to the checkout, the options seem to imply that I either want to have my current number on the new sim or get a new number. I just want an extra, separate nu...

Calling a landline from a mobile

Hi, can you tell me if calling a landline from my mobile am I charged extra or is it free.?Thank you.

My o2 not showing my number

I recently upgraded but had to port my original o2 number even though I’ve always been on o2 to get the best deal, I know can only view my second phone (daughters) on ‘my o2’ & can’t seem to get my number back on there.. Can anyone help please as I n...

Video calls

Y have I lost video call option had it on all samsung phones option there with sim out disappears when insert sim I really need this option as it keeps me in touch with family who have no internet

Disney plus - remove £2 airtime credit

Hello, An odd request here..... I wish to have the £2 airtime credit removed, and pay £5.99 for my Disney+ subscription. The reason - it will effect cashback on my current contract. How can I get this done please? Matt

joined o2 and submitted pac code but recieved a sim with a different number to my old one !

Hi all .. i recently moved to 02 and during the sign up submitted my pac code given to me by vodaphone, recieved a sim through the post but it has a totally different number which is working, is this correct do i have to wait for my number to be chan...

Overdue bill for cancelled order

Hi,I took a contract online which was subsequently cancelled,(under advice from local store) due to poor handling and driver from the online system, with a new contract being taken out in store.Firstly, the 50£ upfront cost has still not been refunde...

New sim needed for sim only deal?

Does anyone happen to know if you just keep your existing sim when you switch to a ‘sim only’ deal on o2?? I’m an existing pay monthly o2 customer and changed tariff yesterday to a 30 day sim only one. my usage is showing the new deal, but I haven’t ...

Apple Watch Data Plan

I currently have an apple watch connected to my number. I want to upgrade to a new watch through O" but as I already have one conncted, I am unable to place an order. How do I get the data plan removed in order to do this? I have rang O2 this morning...

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