Cancel Big Bundle

[Anonymous]

So I have changed from contract to PAYG and for some reason have automatically been given £10 Big Bundle which I don't want nor did I ask for it. How can I cancel this so that I just have basic PAYG no bundles and no data. All help appreciated.

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[MI5 · Accepted solution]

Call CS on 4445 to cancel or try to do it through your Myo2.

[MI5]

You need to ask to be moved to O2 Simply tariff

[Cleoriff]

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@MI5 wrote:
You need to ask to be moved to O2 Simply tariff

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http://www.o2.co.uk/help/pay-and-go/simply-pay-as-you-go

[jonsie]

• Text SimplyPAYASYOUGO free to 21300
• Call 2202 free from your mobile

[Nina]

By mistake I purchased £10 bundle with unlimited minutes and texts and 3Gb data which is little for me. I topped up £20 and as a result was charged £10. Is there any possibility to cancel this offer (Ibefore 1 month), get refund and change it to big bundle £20 before month passes or do I have to wait until next month?

[jonsie]

If you call customer service on 4445 they may be able to change it for you.