on 12-02-2020 20:02
on 12-02-2020 20:06
Are you sure they didn't set up a direct debit?
If not call customer service to make payment
on 12-02-2020 20:09
on 12-02-2020 20:09
Usually the upfront cost would be taken at the time you placed the order.
I've never heard of a link been sent for payment before. Are you sure this is a genuine link from o2?
I'd definitely call customer service to check this.
on 13-02-2020 13:01
on 13-02-2020 13:01
@LIZNFFC did you have a chance to speak to customer services about your payment?
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on 13-02-2020 14:46
on 14-02-2020 09:50
on 14-02-2020 09:50
Can you provide a bit more detail @LIZNFFC? What did customer services say and are you still unable to make the payment?
Thanks!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?