s10+ not receiving calls

[BSB1]

A few months ago I encountered the problem where my S10+ could not receive calls.  When the phone rang, I'd answer it but, I could not hear the caller (though they could hear me) and very shortly after the call would terminate.  However, I could make calls.  After a soft reset, it appeared to solve the problem.  Then, a short while ago, the problem recurred.  This time I reset the network settings and that solved it temporarliy.  Since then the problem has continued to recur several times.  Sometimes an app update would solve it temporarily and sometimes a soft reset works for a while but it keeps coming back.  This is starting to really annoy as at present, the phone isn't fit for purpose.  Help would be greatly appreciated!

[MI5]

@BSB1 

First thing I'd try is a sim swap. Just call into any O2 store and they will do it for free.

After that, contact Samsung for advice or repair https://www.samsung.com/uk/support/contact/

[BSB1]

If that's the case, would it be sensible for me to try the SIM in another phone first to see whether it works in there?

[Cleoriff]

Good idea @BSB1 

[MI5]

@BSB1 

Yes if you have another phone to try.

[BSB1]

OK - tried it in another phone and that has the same problem so I guess it's the SIM card.  One question (well, two actually) - how is it possible for a SIM card to corrupt and secondly, if I go into an O2 store, can they replace the SIM card there and then with my number attached?

[MI5]

@BSB1 

As I said above, they will do it for free and while you wait.

Your tariff and number will transfer to the new sim.

Sim cards do occasionally go faulty, hence always a good place to start with fault finding.

[BSB1]

Thanks ever so much for your help.  I'll try and pop into O2 tomorrow.

[MI5]

You're welcome