re upgrade

on 23-02-2015 10:41
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on 23-02-2015 10:41
My phone is due for upgrade fairly soon, I had a call from aerial sayin they are part of 02 and said about me having just new sim, although at the time I said yes I have not received sim but had email saying that I should of had new phone and or sim when I asked they were actually quite rude, I told them as I have not received either my contract with them is not valid, I have emailed them a few times but had no reply from them, am I right by saying my contract with them is void and when my contract is up I will not be renewing with them?
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on 23-02-2015 10:51
Aerial are to be avoided like the plague. Have you had any paperwork or received anything at all from them other than emails. Be aware they will be pushing you onto a business contract.
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on 23-02-2015 11:08
I have received nothing from them
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on 23-02-2015 11:13
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on 23-02-2015 11:13
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-02-2015 11:16
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on 23-02-2015 11:16
Hopefully you are not tied to any type of contract with Aerial. If you do a search for them on this forum you will see nothing good about this company... We often wonder why O2 continue using them as a so called trusted partner...:smileysad:
Veritas Numquam Perit

on 23-02-2015 11:24
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on 23-02-2015 11:24
Aerial are signing consumers up to business contracts and then claiming the various legislation like the Distance Selling Regulations and the Sales of Goods Act both of which are designed to protect consumers doesn't apply. In my opinion it does here.
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on 23-02-2015 11:26
I have read loads of bad reports about aerial, I will not be renewing with them no matter what they say, as I have nothing from them except emails they cannot expect people to be walked over, they are the worst group of people I have ever come across, they seem to think they can almost threaten people into staying with them, mycontract with 02 has not yet finished so new contract cannot start with them, I will not be pushed around by a group of nobodies

on 23-02-2015 11:28
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on 23-02-2015 11:28
AVOID AVOID AVOID AVOID AVOID
Everyone on consumer tariffs avoid these people like the plague
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on 23-02-2015 11:28
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on 23-02-2015 11:28
Also, if you upgrade directly with O2 or PAC your number away before the upgrade is due, Aerial won't be able to touch you.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-02-2015 12:03
Then again, nah I'm really not.

