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re upgrade

Anonymous
Not applicable

My phone is due for upgrade fairly soon, I had a call from aerial sayin they are part of 02 and said about me having just new sim, although at the time I said yes I have not received sim but had email saying that I should of had new phone and or sim when I asked they were actually quite rude, I told them as I have not received either my contract with them is not valid, I have emailed them a few times but had no reply from them, am I right by saying my contract with them is void and when my contract is up I will not be renewing with them? 

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jonsie
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