Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlimited is actually 4gb

I am currently on an old simplicity deal that allegedly was unlimited data unlimited texts & 900 mins. I was contacted today via text to say there had decided to freeze my data until my next bill. So I contacted them and they explained unlimited was ...

Resolved! Cancellation Question

HI, I have 2 phones on my account, one of which is used by my mother. She wants to move her number across to another network, and we know that we'll have an early termination fee to pay as there is still 6 months left on the contract. My mother can't...

Resolved! Iphone 6

Dose anyone know Where/How I can get an Iphone 6 64GB Silver on contract before 2015??? It's says on o2 website 3 weeks or more delivery time... I don't wanna buy the phone outright... My local o2 store don't have any in stock.. I am looking to upgar...

Resolved! Changing from monthly to PAYG

I bought an Iphone 5S last year and the contract runs out this month. I never used the phone even at O2's lowest tariff of £8 (really!) and so just wanted to change to PAYG so I have an emergency means of contact. I went to O2 Trowbridge today and ex...

Resolved! Natural end of contract

My contract came to a natural end on 7 nov 2014, after a 24 months contract, I assumed that this is the end but am told I need to give 30 days notice. I do not want to be charged for an extra month as I cannot afford it. Why isn't that date considere...

Where can I change my billing address??

I'm trying to buy a PAYG phone but the billing address you have is incorrect. I'm looking all over the account section but see nowhere to change it, can someone give me a link please?

Resolved! 4G speed in Glasgow

Currently getting a download speed of 0.18Mps in Glasgow at the moment. Is there a network issue? And if so, how do you find out about it.

Removed Mast

Why is it so difficult to find out why a particular Mast has been removed. #36606 in Ansdell/Fairhaven has been removed and as a result O2 reception in this area have deteriorated.Even the O2 shop in St Anne's are not being told anything by O2 althou...

Can't chose my 3 international numbers

Good evening, I can't chose my 3 international numbers, when I'm trying to insert 4 digits code, nothing is happening, page just doing nothing, so please help me..

Resolved! Unable to text Australia

I have not been able to SMS numbers in Australia since last week. The texts appear to go and I get debited, I can call the numbers. The numbers are on two different Oz networks (Telstra and Optus) and I can text UK numbers. I can text the Australian ...

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