Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Open discount

I've recently taken out an O2 refresh contract for an iPhone 5c. I'm eligible for a 30% O2 discount which I sorted out today and am just waiting on the confirmation of eligibility.As my bill is split into my airtime and the phone plan (£15 a month fo...

O2 Direct upgrades/bad in-store customer service

Now to start this thread off I'd like to state that a few weeks ago I posted a thread stating that I wouldn't recommend upgrading with o2 direct unless you wish to pay through the nose, however a few hours after I posted it a moderator DELETED IT,sta...

please cancel my contract

HIi'm out of contract, on SIM only deal., paying monthly. I do not have the SIM card any more. I do not live in the UK now so am not able to receive messages on the number you have.I am unable to enter a current (non-uk) number into this site. Please...

Resolved! iPhone 6 'Sim not provisioned'

My iPhone6 that i purchased on friday and has been working since then, has now got no service as of this morning and is saying 'sim not provisoned', i do not know why this is as it is not a new sim so should not need activated and I am in work and un...

Resolved! Pay off iPhone 5S - Contract term?

Hi all -This is a follow up to my previouse thread (Answered as a - not possible). Another angle -According to my O2 Device Plan I have a settlement amount of £130 for my iPhone 5SThe overall contract was setup a year ago for 24 Months. Question -If ...

Resolved! Adding an account

I have two mobiles with you at the moment and want to add a third for my son. Would this be possible?

Resolved! price matching rivals

anyone else tried to get o2 to price match other networks? seen great offers on t mobile for unlimited data, 500 mins, unlimited texts and free phone for £27 p/m. tried to get them to match this or at least give me 4gb (highest they do) but all i get...

Resolved! Charged twice

I always pay my phone bill manually as soon as I have the money so it's out of the way. I have never had any problems before until I just checked my bank account and saw I had -£28. I payed my bill on the 10th September and it wasn't due till 21st Se...

Resolved! My o2 account doesn't have my phone associated with it

This has been an issue ever since I joined. I login to my account and it has no record of my current pay monthly contract. No bills or anything, it just says: "You don't appear to have any valid products associated with this account." It hasn't been ...

Resolved! HOW DO I MOVE TO PAY MONTHLY BUT KEEP EXISTING P&G NUMBER

I thought it would be easy to find help on the O2 Website, but I really do think there is a band of malignant gnomes on the loose messing things up (or maybe they only exist in my PC).My "PROBLEM" is - I want advice on the procedure to be followed so...

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