Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

3G simplicity plan

Hi I am on a £9 a month simplicity sim only contract - it is 3G only. I have a 4G capable phone and 4G appears to be arriving in my neck of the woods over the next few months. If I was to upgrade to a 4G ready simplicity plan would this mean a new si...

Resolved! returning handset

i am new to this so please be patient. I bought a galaxy note on a 24 month refresh contract but have returned the phone under the 14 return policy. i am now without a phone and have been waiting over a week for O2 to acknowledge they have received t...

Resolved! o2 travel in Germany

Hello, I'm currently using my phone in Germany. A friend got a text saying he was using o2 travel and being charged £1.99 per day. I text TRAVELON and received a text to say I was already using o2 travel, however today I have had a text telling me I'...

Resolved! Bills

ErrorDASH_ERR04: The account number in the target address is invalid. This has been appearing for weeks when I try and download my bill. It has taken me all afternoon on various online chats with O2 to get the promise of the bill by email.Last month ...

Resolved! returning phone

Hi i got new galaxy note 4 but im not happy with the phone can i go to o2 store to return im happy to keep contract just wish to change phone to iphone 6 will the o2 do this or i need cancel contract and sing new on

Resolved! Big Bundle

Hi all I got a pay & go sim card today to use while my note 4 gets repaird now I got all the activation texts ok but I tried to send a text but it failed is there something I forgot to activate?

Early termination

I recently had to leave O2, and I have been billed for early termination charges. I changed to EE and am actually paying a higher amount than I was with O2 for the same tariff so am now being penalised twice. I spoke to an adviser and explained every...

Resolved! how do i get access to a full list of calls i,ve recieved and made, and also same for text messages?

i need to trace a number , and text messages at about the 8th, 9th, 10th, 11th, 12th, and 13th of february, have been given access to the o2 website, but cant find a link to give me access to detailed lists of calls sent and recieved by my number, ca...

o2 fail to deliver

Ordered an iphone 4s on Monday 25/10. Showing as in stock on the website, and opted for a Friday delivery from the options. Took a day off work. Late afternoon, made a call to 202 and was told the phone had been out of stock 'since Wednesday'. So, pr...

Missold upgrade Carphone Warehouse

Hi, Hoping someone may be able to help.I recently upgraded through Carphone Warehouse thinking I was on O2 refresh?But on talking to O2 they told me Carphone Warehouse do not do their contracts like that.I was talking about the pros and benefits as I...

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