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puk wont send me new code

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Anonymous
Not applicable

on ‎10-12-2013 23:13

on ‎10-12-2013 23:13

i have 10 attempts at puk code, when o2 ask for my number it says cant provide puk for this number  i have to be 02 customer which i am & logged into my account which also has my number on it

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Anonymous
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‎10-12-2013 23:21 - edited ‎10-12-2013 23:29

‎10-12-2013 23:21 - edited ‎10-12-2013 23:29

what phone do you have ?

Probably best to contact CS in the morning on 202 (free of charge) if on contract or on 4445 if PAYG customer (25p/per min)

If you have incorrectly entered your PUK ten times your SIM may be permanently blocked and o2 may need to replace this for you. If that's the case, please contact o2

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Anonymous
Not applicable

‎10-12-2013 23:21 - edited ‎10-12-2013 23:29

‎10-12-2013 23:21 - edited ‎10-12-2013 23:29

what phone do you have ?

Probably best to contact CS in the morning on 202 (free of charge) if on contract or on 4445 if PAYG customer (25p/per min)

If you have incorrectly entered your PUK ten times your SIM may be permanently blocked and o2 may need to replace this for you. If that's the case, please contact o2

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perksie
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‎10-12-2013 23:38 - edited ‎10-12-2013 23:39

‎10-12-2013 23:38 - edited ‎10-12-2013 23:39

Give them a ring as the numbers can't be generated for some accounts.

 

The sim may well be locked now and useless.

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MI5
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In response to perksie
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on ‎11-12-2013 09:40

on ‎11-12-2013 09:40

If there is a PUK issue just get a new SIM and switch your account over.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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aldaweb
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on ‎11-12-2013 10:28

on ‎11-12-2013 10:28

have you recently ported your number in?

If so it may not be showing as on O2 number yet on all systems.

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Anonymous
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In response to aldaweb

on ‎11-12-2013 11:16

on ‎11-12-2013 11:16

I recently had the same thing with my work phone The online system wouldnt generate the Puk code but customer services told me it over the phone so hopefully will be the same for you

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