picture messages

[A4RON]

Hi, I cant seem to receive pictures messages, i have to log on o2 to be able to view them. Could someone tell me how to change this please.

Kinds regards
Aaron

[Bambino]

@A4RON You need to turn on mobile data in your phone's settings.

[MI5]

@A4RON 

Text the word "ACTIVE" to 2020 

save the settings that get sent back and reboot your phone. 

[LukasB]

Hey @A4RON just checking if this has been sorted?

[A4RON]

Nope still not sorted

[A4RON]

@LukasB still not sorted buddy😡

[LukasB]

Hey @O2Leyla @O2Sarah @O2Tracey do you have an idea how to help @A4RON ?

[O2Tracey]

Android APN settings for O2
Here's how to manually add the O2 mobile internet settings on an Android phone.

Open Settings from the Home screen.
Tap Wireless and networks or More (this'll depend on your Android version).
Tap Mobile networks > Access point names.
Tap the Menu button (this could be the lower left soft key, 3 dots in the top right corner, or the word 'more').
Tap New APN.
Type the following:
Name: o2 Internet
APN: mobile.o2.co.uk (PAYG: payandgo.o2.co.uk)
Username: o2web (PAYG: payandgo)
Password: password
MMSC: http://mmsc.mms.o2.co.uk:8002
MMS Proxy: 82.132.254.1
MMS Port: 8080
Authentication type: PAP
APN type: If you're given a choice of options, pick internet+mms. If the keyboard shows, type in a * symbol.
Tap Menu > Save.
Pick the name we've just created.
Next to the signal bars, you'll now see 4G, 3G, H, E or G. This shows you're now connected.
iPhone APN settings for O2
If your iPhone isn't downloading the O2 network settings automatically, here's how to add them manually.

Tap Settings > Mobile/Cellular Data.
Tap Mobile/Cellular Data Options.
Tap Mobile/Cellular Data Network.
Enter the information below:
Mobile or Cellular Data settings

APN: idata.o2.co.uk (PAYG: payandgo.o2.co.uk)
Username: vertigo (PAYG: payandgo)
Password: password
Visual Voicemail settings
APN: idata.o2.co.uk (PAYG: not used)
Username: vertigo (PAYG: not used)
Password: password (PAYG - not used)
MMS settings

APN: idata.o2.co.uk (PAYG: payandgo.o2.co.uk)
Username: vertigo (PAYG: payandgo)
Password: password
MMSC: http://mmsc-ac.mms.o2.co.uk:10021/mmsc
MMS Proxy: 82.132.254.1:8080
MMS Max Message Size: 2097152
Press the left arrow at the top of the screen 3 times.
Press the Home button.
To make sure these settings have worked, look next to your signal bars. 4G, 3G, E or GPRS shows you're now connected.

[O2Tracey]

Try looking at these settings, see if your phone has these.

[O2Tracey]

If this is all correct on your phone you need to contact O2 and make sure your account is provisioned for mms