Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Failed credit check after passing?

So this is odd. I ordered a Galaxy S9 on O2 from Mobilephonesdirect couple of weeks back. I found a better deal and phoned MPD to cancel the order but it went through and was sent out. They recalled the phone from DPD and it got returned and order ca...

Payment page not working for upgrade

I have spent the best part of an evening trying to check out an upgrade order. There is £280 to pay and I submit my card details but the payment isn't going through. There's no issue with my bank, I called them and they've said the issue must be with...

Vickyn82 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Is it possible to step back from my contract?

I’ve recently moved back to Hungary so I no longer need this O2 SIM card. I have a 12 months contract - 50 Gb data + unlimited texts and calls -. Is it possible to terminate the contract before it ends?

Esther by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! I did not order anything

How come I got an email to review popcorn pass paym 24 mnth 2018 when I haven't ordered anything.

Hmv02 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Unlocking phone

I am trying to unlock a second phone and getting nowhere. Customer services told me to go into store. The store then said they can't do it. I have been given various phone numbers to call, all of which have failed. I have seen a link to an online for...

Daisy by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Gone over my limit by 4.14GB and paid £250+. Is that right??

With my business plan I can of course go over my limit and pay more if I have to. My plan consists of 20GB. I used up my plan on the 17th september 18 and had it renewed at 25th september 18. I do agree on using more than intended which was 4.14GB bu...

O2 Travel Inclusive - confused!

Hi to anyone who remembers me, it's been a while since I posted. As the title says, I'm confused by O2 Travel Inclusive. I spoke to Live Chat this morning as I wanted my PAC to move to Three for their Go Roam. I was offered O2 Travel Inclusive and de...

Resolved! Upgrade

Hi! I think I did something really silly, Today I am due the yearly upgrade on yourselves which I have done but it has taken the device money left out of my account so £300 plus I think It may be because I didn’t answer the few questions about my pho...

Danielle1 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Cancel o2 Contract

Hello, I would like to cancel my monthly contract now that I have finished paying off my device plan. I was in the middle of doing this yesterday via Live Chat but then my WiFi cut out and I lost the conversation. My Live Chat is now not working so I...

tmt_xx by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Contract

Hi, just enquiring about getting a contract phone , it’s just I don’t have a credit score as I’ve never had to pay anything before , I was just wondering if I was to pay an upfront cost on the phone would I be able to have the contract & does the pri...

Tiffeny19 by Level 1: Joiner
  • 4 replies
  • 0 kudos