Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Trade in offer

I had upgraded my phone to s20 and was going to use the 'Extra £100' trade in offer I was given when I upgraded but was unable to as the o2 recycle was closed due to Covid. I see it is now open again to trade in but will the trade in voucher / offer ...

Resolved! Upgrade scam

Twice in less than two months, I have received telephone calls from 0344 8090202 purporting to be from O2 in relation to a new phone which has been charged to my account. On both occasions, I have rung via 202 to check the validity and realised this ...

Resolved! My bill

Hello basically I had this number from abroad keep calling meI didn’t know it wasFrom abroad at the time rang it to see who it was and I was only on there for 11s and o2 have charged me extra £10 I spoke to an ax visors and he could see it wasn’t my ...

Resolved! Early upgrade fees

Can I upgrade early I have £81 left to pay on my device plan is there any way of upgrading early without having to pay this?

Resolved! Freez my contract for two months

I’m traveling to Saudi Arabia for two months and I will not use my o2 sim. So, I want to freeze my contract for two months until I come back. Thank you

How do I tell O2 not to renew my contact

My Pay Monthly contract is due to end on 30th June - I dont wish to continue with the contract so I want to tell them this so they dont take any further payments - however I cannot find anyway to do this - the contact us information just keeps taking...

Adjustments charges

Can anyone tell me where I find what the adjustment charge is actually for? My account hasn't changed for months!!

Awful data speeds for last 12 months.

I've been having data speed issues for at least 11 months. I've tried a new sim I'm now on a new phone phone and I still have the same issue. 2 to 3 bars 4G but struggling to achieve 3mb download speeds. I cannot stream youtube it's so slow. Try an E...

Mobile Wifi return

Hi Just wondering if anyone can advise please. Took out a 24 month contract for a Wifi dongle for my Daughter. Received 28th May but she has now changed her mind. She has used 6GB of the available 50GB/month. Can i return and cancel contract? Obvious...

VAT Invoice

Can someone please advise if there is a way to download a VAT Invoice for the Monthly Device Plan payments? I am able to access the VAT invoices for the Airtime Bill, but can't seem to for the monthly device plan unless I request them directly from O...

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