Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Where oh where oh where's my service

It says on newspaper "only" affecting data! I can't use my service at texts? No calls? Sort it o2!

Hello by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Complaint

Hi I pay monthly for my bill but have been unable to use my mobile phone and not just data like it says that's all that's wrong on the news. I also have not been able to send or recieve text messages and phone callsall day. This is not the first time...

Sophie93 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Network

Im just wondering why the service is down and how long it would take as its not letting me use my data, minutes and texts

Netw by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Has my order been accepted?

Hello I applied for a monthly Tablet and completed my order I have a bunch of legal document emails from 02 and one saying my order is in full steam (what ever that means) and another saying that the item is out of stock. Has my order passed the cred...

Jsoutham by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Change address

I would like to change my billing address as I have moved. How do I do this?

DJ by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data

No Data or signal all day phone is basically useless, girlfriend very unwell and unable to contact me while I’m in work, very unacceptable from o2

Data1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Exporting Calls to Microsoft Excel

Hello, Please can you tell me if it is possible to export to Microsoft Excel calls made and calls received with dates and the telephone numbers over a given time period. Thank you

Solar5 by Level 1: Joiner
  • 10 replies
  • 1 kudos

Resolved! Credit checks Pay monthly

Hello. I upgraded my tablet to a iPad in October everything went through ok even though I do have a poor credit score and wasn’t sure if they did a credit check on it or not, but I’m going to be upgrading my phone this Christmas and wondered if they ...

Bianca94 by Level 1: Joiner
  • 4 replies
  • 1 kudos

Resolved! How do I contact o2?

I bought a data bolt on for a tenner thinking I must have gone over my allowance. I’ve since found that everyone is without mobile data, not just me. I’m trying the help section and contact us section but it just sends me round in circles. I’m sooooo...

Salsa by Level 1: Joiner
  • 3 replies
  • 0 kudos