Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

PREMIUM TEXTS

Hi, I'm the account holder and also have a family member on the account. Anyone know how to stop premium texts being used by the family member before I'm bankrupt. I've tried to call customer service but can't get through

delivery note

Hi i need to find out where I can download my delivery form which shows my imei number to claim the free earbuds from huawei.Any help appreciated as I cannot get in touch with o2 at the moment

Order processing

Hi, I recently got off the phone to CS because I wanted to change my data package and know what’s happening in to my order. They told me it was “processing” still, does that mean it’s been approved or not? Thanks

Unlocking samsung s8

My phone was purchased July 2018. The phone is locked to o2. Tried another network sim card and was prompted with sim network pin. Thinking it's the sim pin actually locked the device. Entered the puk code provided further 2 times had completely lock...

DATA usage problem

HelloI'm being told I have used all of my data when I have not. I get 10GB and have only used about 4.7 yet I've had a text off O2 saying they've turned my data off because it has all been used. My biggest use this month is Dropbox at approx 1.3GB.I ...

Resolved! Text Message - unable to take payment

Hi can anyone help with this please? I've received a couple of texts to say that o2 are unable to take mu payment, though my account details haven't changed, and I'm unable to contact o2 about it. Has anyone else had this isdue; and how can I resolve...

close account

I want to shut down my account. How do I do this?

Network security key

I need a network security key to use my data to work from home during Coronavirus

Payment pending

I have a pending payment on PayPal that needs to be refunded To me as order was declined for a pay monthly phone. I’ve waited a week now for my deposit back. Nobody has responded to any of my emails about this.

Upgrade

My contract is up 8th May so I want to upgrade my phone. The upgrade options are awful. I want to keep my current airtime plan which is 15GB of data but I can now only choose 5GB or 90GB?! Is there anyway I can speak to someone about my options or is...

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