Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contacting o2

Late paying bill. Cant phone o2 (coz bill not paid). Cant get direct chat (they have ceased this service during Lockdown). I've now paid £100 to O2 (more than I owed). But phone still not allowing me to make calls, access internet etc. Any ideas ? Ju...

How is my payment split up

Out of my monthly payment, how can I find out how much goes to the device and how much is for my data, texts and minutes?

Resolved! Transfer number to O2

The O2 online number transfer does not seem to be working and I am paying two contracts as I cant transfer the number. I have used the online form twice and dont even get acknowledgment that the form as been sent. When I try and call its says they wi...

Samsung Galaxy Note 10 Plus 5G WiFi calling

Hi All, Hopefully someone can help me with this, I am on a sim only plan and have a Samsung Galaxy Note 10 Plus 5G and the wifi calling option is not available. Looking through some of the info I read that the phone has to have O2 firmware on it to s...

Resolved! horrendous experience cancelling pre order

i decided i was going to order the new sony experia 1 ii from o2 as the refresh rate if i paid £760 plus 3 x £13 was an amazing price i pre ordered in june and then decided this week after some research what a o2 handset would be like on none o2 netw...

Resolved! potential fraud

I've just received a text message from a mobile number claiming to be o2 saying a payment could not be processed by my bank. Seems strange as my bill as already left my account. Where do i report it or confirm it is a legit message?

Resolved! Airtime plan pay monthly contract

I've upgraded my contract from a pay monthy to a 18 month sim only deal, as ive paid off my device plan in full. Does that mean the old contract is gone ? What happens to the seperate airtime bill? Does that continue to be paid or will it just be £15...

Resolved! Transfer of account to my son

My son has recently turned 18 and now has a full time job. He has an O2 phone in my name, but we want to now transfer it to him as he will now be paying it, but more importantly he needs to start building a credit rating. After speaking to an advisor...

Upgrading

Hello, how is it that my contract ends in August but when I go to look at the upgrade options it says I can't upgrade till November?

Resolved! Can't get through to o2 payment management team to make extra payment.

I've tried to contact o2 payment management team to make extra payment to device plan, i go through checks and it tells me staff levels are low which is understandable and wait times are up to 15 mins. Then it says we will transfer you to one of our ...

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