Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Setting a password for someone else to talk on ur behalf

I want to set a password for my boyfriend to speak on my behalf as he uses the phone

Number Swap issues

I recently decided to switch from Pay as You Go to a Pay Monthly contract, on Wednesday I got my new sim and immediately used the 20220 number to start transfering my old number to the new sim. Nothing had happened by today so I decided to phone O2 o...

Samsung S20 5G

Ive just recieved my upgrade S20 through the post and set it all up. When I make calls its constantly cutting out and I cant hear anyone nor can they hear me. (Yes ive taken off the protective sticky bits) also when I go off WIFI I am getting no 3g, ...

O2 Sim in a new phone

HII've transferred my o2 Sim into my new phone but the network is now showing as Giffgaff. Any idea what is happening?

Monthly Sim Contract on credit report

Hey, I have recently taken out a pay monthly sim deal however it’s not clear whether this would be added to my credit file. I understand that it is not a form of credit but some sites have stated that this will be added to my credit file. Please coul...

Paying my bill

Hi, my bill is due on the 28th but i dont get paid till the 8th june... How can i get around this without gaining restrictions on my account

Resolved! Email address

Hi there I’ve tried to contact 02 but Does anyone know if there Is an email address for customer services Thank you

African numbers ringing me and charging 2.50

Hi so last week I had a number calling me from Sierra Leone 5 times and I blocked it. I went on a walk and accidentally pocket dialled the number. It only rang twice with no answer(I had my earphones in). I got a message saying that I reached half my...

Paying off my device

Im having trouble on line trying to make a final payment to pay off my device. It will not let me enter the final settlement payment? ThanksGlynn

Phone switched off

I had my bill frozen this month because of the pandemic and the advisor told me to phone up if my services are turned off!Now my services are off and I can’t ring o2 nor can I speak to an advisor online!! I need help here

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