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Have I paid off my phone?

ajricketts
Level 1: Joiner
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Hi all, first post here slight_smile

 

Sorry if this is a silly question but I can't seem to figure out if I've paid off my phone or not. I looked all over my account and the O2 website, only seems to have confused me more. I bought the phone (iPhone 6S) in 2017 under contract and upgraded recently after being offered an upgrade.

 

I want to give my previous phone to my sister but no idea if I can. My bill for the month was lower which also made me think it was fully paid but just looking for a way to confirm if anyone knows. Thanks!

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madasaf1sh
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@ajricketts

Once you had upgraded then the old handset is yours and is paid off, you will only be paying for the new handset if you upgraded to one.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Cleoriff
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@ajricketts 

Once the contract is paid in full, the phone is yours to do with as you like.

If you were on a Refresh contract all is explained here

Guide: How does O2 Refresh work? 

Ps I hope your sister enjoys her new phone wink

Veritas Numquam Perit

Girl in a jacket
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