Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number removal

Hello how do I remove a number from my account as covid has most places shut.

Resolved! Refer a friend

I have now referred 2 people ( son and daughter) via the links provided and have not recieved any Amazon vouchers for either. We also registered for family loyalty and are not getting any discount. Any advice please. ??

Resolved! Bill queries

What does sync-1 mean on my o2 bill?

new samsung phone

i have just joined o2 and have a new phone SAMSUMG A20E will i get a nano sim and will i work straight away ?

When will O2 have more Sony Xperia 1 ii Stock

Hi, I ordered this phone on June 8th and have only received a text message saying sorry they are taking a little longer to deliver.I would like to know when O2 stock will be available some preorders have had an email to have it by end of this week.wo...

Settling outstanding device plan

Hi,Apologies in advance if this has been asked before but I’m trying to make a payment to settle what is left on my device plan.Tried calling 202 and tried doing it through the app but neither are helpful. Am I able to make this payment or has it bee...

Resolved! Upgrade

Hello,I am currently on SIM only monthly contract, which is about £20+ per month. Now looking to purchase a new handset (pay monthly which is £36 per month). The website says 'Good news. You can upgrade today'. My question is: If I upgrade to a new h...

Texting my family in Germany

My Samsung A50 updates and ever since I have been unable to send texts to my family member in Germany.

Free gift

When I took out this contract I was told I revived a free gift I waited 14 days as instructed and chose the speaker with garden spike I have never received it was just wondering why

High airtime bill I can’t pay

Last month I had to make two calls to the US due to a relative being stranded with suspected corona in New York. The bill for these two calls was £160 making my airtime bill £209. I can’t afford to pay this all at once and didn’t realise the standing...

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