Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Awful data speeds for last 12 months.

I've been having data speed issues for at least 11 months. I've tried a new sim I'm now on a new phone phone and I still have the same issue. 2 to 3 bars 4G but struggling to achieve 3mb download speeds. I cannot stream youtube it's so slow. Try an E...

Mobile Wifi return

Hi Just wondering if anyone can advise please. Took out a 24 month contract for a Wifi dongle for my Daughter. Received 28th May but she has now changed her mind. She has used 6GB of the available 50GB/month. Can i return and cancel contract? Obvious...

VAT Invoice

Can someone please advise if there is a way to download a VAT Invoice for the Monthly Device Plan payments? I am able to access the VAT invoices for the Airtime Bill, but can't seem to for the monthly device plan unless I request them directly from O...

Resolved! Free Samsung Buds S20

I have just upgraded to the S20+ and one of the extras was being able to claim a pair of Samsung buds. However when I go to my Samsung members app I can not see the option and searches on it suggest the claim would have to have been made last month. ...

Suddenly no Visual voicemail on iPhone

My daughter & I have iPhones, have been with o2 for over a decade and visual voicemail always fine. A couple of weeks ago upgraded our contract to higher data allowance, since then we have no visual voicemail just the dial up style. The help pages on...

My apps and only certain things on safi work with my mobile data

My mobile data isn’t working properly instagram twitter gmail app won’t work with my mobile data WhatsApp works but only for txt it’s won’t let me send or receive a picture when I load up google I can click on things like wiki but when I want to go o...

Resolved! swap sim

hi how do i sawp sim new for old and would i loss all my contacts when i swap

Do I need a new sim?

Hi - have just upgraded from an iphone 6 to an iphone XR. Didn't request a new sim but now worried I should have done in case I can't transfer the current one over. Can anyone confirm if that's the case?

Resolved! Not allowed to view all upgrade options

Hi I hope someone can help. I currently have a samsung S8+, I have paid this device plan off and my o2 says I am eligable for an upgrade to a new phone, the only options shown are for the Samsung S20, PLUS and ULTRA and gives me the option to add the...

Blocked numbers

I had a number that a lot of people knew so I decided to change it. I asked O2 for me to keep my sim and change my number. Everything went perfectly. Almost a year down the line a blocked person was still able to get through to me on WhatsApp. How di...

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