Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 115540 Views
  • 24 replies
  • 5 kudos

Resolved! Texts from previous months bill

I can’t see my September bill on my iPhone 7. I want to see numbers I text on a particular day. How do I access my previous months bill?

Anonymous by Not applicable
  • 785 Views
  • 3 replies
  • 0 kudos

Resolved! Snackgames

Hi, anybody have got a problem with snackgames scamers before? They robber from my account 128 pound with 02 promision via direct debit payments and want me back only 35 of total robber money. ANY good solution for me what I can do, or I will cancel ...

Arczi by Level 1: Joiner
  • 716 Views
  • 4 replies
  • 0 kudos

Resolved! Mobile data

Hi, I’ve been late with my airtime bill payment recently and my mobile data was cut off, I paid the full bill on Saturday morning and my 4g is still not available?? How long do I have to wait till it’s back again?

Anonymous by Not applicable
  • 603 Views
  • 4 replies
  • 0 kudos

Unauthorised money from my account

Good morning,If any one is experiencing the same problem O2 are and have been saying I'm due them money, silly amount like £505.07 at one point it was as high as £800.00.I have had to go through all the motion for example, complaining to my bank for ...

Lisa10 by Level 1: Joiner
  • 3868 Views
  • 24 replies
  • 0 kudos

Add on

How do I go about Adding on another phone and sim onto my contract? It’s for my mum

Anonymous by Not applicable
  • 566 Views
  • 3 replies
  • 0 kudos

Upgrade

I'm trying to upgrade, but it's saying it's not time. I haven't upgarded for over 3 years. Also i've lost all my contacts from my new sim.Emma

Anonymous by Not applicable
  • 502 Views
  • 3 replies
  • 0 kudos

Resolved! Country Abbreviation ISL

Please what do the initials I S L stand for under the country column on the breakdown of charges on O2 monthly bill?Thank you

Anonymous by Not applicable
  • 498 Views
  • 1 replies
  • 0 kudos

Resolved! MMS charges

Having recently gone back to android ( note 8), my sole frustration is being charged for messaging pictures or even receiving them . I tried using Facebook messenger to do this as well as the Samsung message app, same result , 0.41p per picture ! Any...

Anonymous by Not applicable
  • 5363 Views
  • 4 replies
  • 0 kudos

Resolved! New contract

Hi i apply online for a new contract but i didn't receive a respons or an e-mail ... they take me money from my account .. what i supouse to do ? Thanks

Anonymous by Not applicable
  • 571 Views
  • 4 replies
  • 0 kudos