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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21885 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 208919 Views
  • 2 replies
  • 2 kudos

Resolved! Discount not applied

Hi, I'm seriously losing my patience with trying to contact O2. I understand there is a pandemic at the moment but theres not even an email address to send a query too! I eventually managed to speak to an advisor by text and just as we are resolving ...

Julie7 by • Level 1: Joiner
  • 318 Views
  • 2 replies
  • 0 kudos

Resolved! Bill reinbursement

Hi my bill is showing 2 phone accounts I want to claim a cash back on one of them but need to split the bill and Vat and print the paperless bill. How can I do this please?

Resolved! Sim

My SIM card hasn’t activated in my new phone?

Sarah28 by • Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos

Resolved! whats happened with my number change ?

Hi ,iv'e just changed from EE to O2 and have supplied O2 with a pac code on wednesday 13th may and presumed as i did it in the evening it would take a couple of days to get my old number back , its now saturday the 16th may and still my number hasn't...

Mikeyd by • Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

Wrong device displayed in my devices - unable to do WiFi calling!

HiI’ve just switched to O2 paym after being on Tesco mobile for the past 3.5 years! I now have an iPhone XR. Before that I was on O2 and had an iPhone 5.Did the PAC transfer yesterday and then wanted to use WiFi calling but in my O2 online profile my...

PACman by • Level 1: Joiner
  • 968 Views
  • 7 replies
  • 0 kudos

Getting a not registered on network message

Yesterday I spoke to a guru,I recently changed from 4g to 5g,my sim is activated and I was told if I switch off,then on,it would be up and running,its not,I can't make any calls and can't text,it just says I'm not registered on network,I'm a key work...

Ala458 by • Level 1: Joiner
  • 1483 Views
  • 13 replies
  • 0 kudos

Replacement sim

How can I order replacement sim via my o2. It tells me to call customer service but they are taking urgent calls only and directs me back to my o2!

Mitch1967 by • Level 1: Joiner
  • 436 Views
  • 3 replies
  • 0 kudos

O2 payment bar

How do you remove the payment bar to enable you to pay for things from your account?

Danny3 by • Level 1: Joiner
  • 871 Views
  • 1 replies
  • 0 kudos
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