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Anonymous
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phone damaged beyond repair

my htc desire is completely broken .Beyond repair. I have no insurance and i'm paying fiver a month for it. Can o2 do anything for me, for example , supply me with another half decent phone for same money

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Registered: ‎06-11-2014

Re: phone damaged beyond repair

Call up or visit store and ask
Current Phone: Sony Xperia XZ Premium
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Posts: 86,588
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Registered: ‎14-01-2013

Re: phone damaged beyond repair

[ Edited ]

No I'm afraid you will have to buy another phone. Plenty to chose from in the online shop https://www.o2.co.uk/shop/phones/#sort=content.sorting.featured

What tariff are you on currently?

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Level 67: Unsung hero
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Registered: ‎31-03-2010

Re: phone damaged beyond repair

@Anonymous If you had no insurance there really isn't anything that O2 could do. There are lots of cheap and cheerful sim free phones on Amazon or eBay. If you shop around I'm sure you'll find a suitable phone.

I DO NOT WORK FOR O2



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Registered: ‎04-04-2012

Re: phone damaged beyond repair

Are you on a refresh contract?
If so, you can pay off what you owe on your current phone and take out a new contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-01-2009

Re: phone damaged beyond repair


@MI5 wrote:
Are you on a refresh contract?
If so, you can pay off what you owe on your current phone and take out a new contract.

If so, £5/month seems extraordinary cheap.

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Posts: 100,364
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Registered: ‎04-04-2012

Re: phone damaged beyond repair

I couldn't figure how else they would know it was £5 for the phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009
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Posts: 2,174
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Registered: ‎06-11-2014

Re: phone damaged beyond repair

Might be a five pound loyalty contact
Current Phone: Sony Xperia XZ Premium