phone damaged beyond repair

[Anonymous]

my htc desire is completely broken .Beyond repair. I have no insurance and i'm paying fiver a month for it. Can o2 do anything for me, for example , supply me with another half decent phone for same money

[Curr946 · Accepted solution]

Call up or visit store and ask

[Cleoriff]

No I'm afraid you will have to buy another phone. Plenty to chose from in the online shop https://www.o2.co.uk/shop/phones/#sort=content.sorting.featured

What tariff are you on currently?

[Bambino]

@Anonymous If you had no insurance there really isn't anything that O2 could do. There are lots of cheap and cheerful sim free phones on Amazon or eBay. If you shop around I'm sure you'll find a suitable phone.

[MI5]

Are you on a refresh contract?
If so, you can pay off what you owe on your current phone and take out a new contract.

[jonsie]

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@MI5 wrote:
Are you on a refresh contract?
If so, you can pay off what you owe on your current phone and take out a new contract.

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If so, £5/month seems extraordinary cheap.

[MI5]

I couldn't figure how else they would know it was £5 for the phone?

[jonsie]

,

[Curr946]

Might be a five pound loyalty contact