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Where is my 4G

Anonymous
Not applicable

on ‎20-06-2016 15:01

on ‎20-06-2016 15:01

I just changed my iphone 5 to an iphone se. Inserted new sim. no 4G. Can't tell if my tariff gives me 4G or how to make sure it does...live chat is not available, ever. Any idea if i automatically should have 4G?

 

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Cleoriff
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‎20-06-2016 15:10 - edited ‎20-06-2016 15:13

‎20-06-2016 15:10 - edited ‎20-06-2016 15:13

Is 4G enabled on your phone settings....and are you in a 4G area.....?

Check network issues here

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-e...

Alternative to live chat here http://www.o2.co.uk/mobile/chatnow

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MI5
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on ‎20-06-2016 15:11

on ‎20-06-2016 15:11

Call CS on 202 from your handset and ask them to put you on idata and enable 4g.
You, like many others, have probably been missed when your account was swapped over.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎20-06-2016 15:49

on ‎20-06-2016 15:49

All tariffs are now 4G but as said, it's more than likely the data bolt on or 4G hasn't been enabled.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
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on ‎20-06-2016 16:47

on ‎20-06-2016 16:47

As you're switching from an iPhone 5, also check that you have a 4G sim. If you don't, it can be easily swapped.

I DO NOT WORK FOR O2



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Martin-O2
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on ‎27-06-2016 16:01

on ‎27-06-2016 16:01

Hi @Anonymous have you managed to access 4G on your new i phone? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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