o2 stealing my credit on payg

[Anonymous]

my credit on my phone is rapidly disappearing without the phone being used, how can i check where it is going and how can i stop auto top-ups

[Anonymous · Accepted solution]

Call customer services on 4445 to find out where your credit is going could it be taking a pound each day for data

[Anonymous]

Thank you

[perksie]

Turning data off will stop this happening.

[Anonymous]

Is your phone switched on? If so damien1 is right you are most likely paying £1 a day for data. Your phone uses data in the background for apps and the operating system.

[Anonymous]

No problem yes turning off data will stop it happening if you use the data it would be cheaper to get a data allowance customer services can talk you through your options

[adamtemp64]

https://autotopup.o2.co.uk/o2uk/FAQ.aspx will tell you how to stop auto-topup

[Anonymous]

thank you to everyone who replied, i thought the £1 a day was if you used the internet as in payg but i'm sorted now ( i think lol) thanks again

[MI5]

It is for data services of which internet is only a part of. App updates like weather, emails, facebook etc also use data which is included in the £1 a day charge.