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Level 1: Joiner
Posts: 1
Registered: ‎29-10-2018

o2 roaming not working abroad for Sim Only

I cannot seem to get my o2 Eu zone to work abroad in Germany. It says roaming, but when I click on the internet says I am not connected to an internet server. This is the first time I have used this phone abroad since stopping the pay monthly and going to Sim only since paying off handset. Any help!?!

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Posts: 90,023
Topics: 745
Registered: ‎14-01-2013

Re: o2 roaming not working abroad for Sim Only

[ Edited ]

Hi @kparsons97

It sounds as if you may have a roaming bar applied to your acount. You need to ring customer services or use live chat to get it removed https://www.o2.co.uk/contactus

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Posts: 104,491
Topics: 552
Solutions: 13,539
Registered: ‎04-04-2012

Re: o2 roaming not working abroad for Sim Only

Apple?
Change your data APN to mobile.o2.co.uk
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: o2 roaming not working abroad for Sim Only

@kparsons97 If you're still abroad and cannot use your phone, you can call customer service for free from any phone on +44 800 032 1402.

I DO NOT WORK FOR O2



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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: o2 roaming not working abroad for Sim Only

Hi @kparsons97, and welcome to the forum! Wave Did you get a chance to try either of the above suggestions yet? 

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