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Caps on contract

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Benlfc1990
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on ‎04-08-2018 20:19

on ‎04-08-2018 20:19

I want to put a cap limit on my phone so that I do not exceed my monthly allowance, is there any way to do it now as I know you couldn't in the past, the kids keep ringing there nana and she lives overseas
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MI5
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‎04-08-2018 20:28 - edited ‎04-08-2018 20:29

‎04-08-2018 20:28 - edited ‎04-08-2018 20:29

Unfortunately not @Benlfc1990, you would need to be on Tesco to do that currently.

However , you can get an international call bar placed on the account to prevent overseas calls. Just ask customer services. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎04-08-2018 20:27

on ‎04-08-2018 20:27

You still can't I'm afraid. Maybe Tesco, which runs on the o2 network, may be the best bet as they do cap. On O2 data is automatically capped but minutes aren't. 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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MI5
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‎04-08-2018 20:28 - edited ‎04-08-2018 20:29

‎04-08-2018 20:28 - edited ‎04-08-2018 20:29

Unfortunately not @Benlfc1990, you would need to be on Tesco to do that currently.

However , you can get an international call bar placed on the account to prevent overseas calls. Just ask customer services. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎04-08-2018 20:40

on ‎04-08-2018 20:40

@Benlfc1990 Lock your phone with a numerical password, and don't tell your kids what it is. Problem solved.

I DO NOT WORK FOR O2



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roons111
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on ‎30-10-2018 12:23

on ‎30-10-2018 12:23

you can do this now

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MI5
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‎30-10-2018 12:29 - edited ‎30-10-2018 12:30

‎30-10-2018 12:29 - edited ‎30-10-2018 12:30

@roons111 wrote:

you can do this now

Yes, you can now on any new contracts or upgrades taken from October 1st 2018 

https://www.o2.co.uk/help/account-and-billing/spend-cap

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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