o2 chat from outside of UK

[Anonymous]

O2 chat is always showing unavailable even during the times the service is shown to be up ( in BST ). Either the service is truly down for the last 2 days or O2 is filtering by IP and making sure people outside UK pay international rates to get to support - this is BS.

And the real reason I am irritated is I got an WP8 phone with no contract and the sales guy at the local o2 shop said i could use any sim ( i understood as unlocked phone) and now that I am in India the phone wont take any sim and o2 wants 15 quid to unlock. For what ? O2 should put big banners that it sells locked phones and charges to unlock.
Not to mention the lack of chat and any transparency in where the process is -is just appaling. I am generally a fan of o2 but this is a load of rubbish service.

[Anonymous]

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@Anonymous wrote:

there is no mention of any contract of 12 months on those pages. Also going through the purchase process online nothing flags up . So much for transparency . Its amazing you know these terms from somewhere .. i wonder if you have read GPL all flavors, microsoft licenses, and every other license. Wouldnt hurt to have friends like you :).

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Hi again.

From my first link 

If you're a Pay & Go customer, your O2 mobile can be unlocked 12 months after purchase for a one-off £15 fee which we'll deduct from your airtime balance. This policy may vary according to the handset you have purchased.

[Anonymous]

you are really patient. Thanks again . How would i know if my device had a different set of terrms like it states in the end .

[Anonymous]

As far as i'm aware only the iPhone carries this exception.

That handset can be unlocked at any time when purchased on PAYG.

[Anonymous]

also - one would only go to the unlock link at a later stage . its as if u thought and knew u were a freeholder of your house ( and nothing shows up on searches ) but when you try to sell your house u see a clause that you cant ...

[Anonymous]

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@Anonymous wrote:
also - one would only go to the unlock link at a later stage . its as if u thought and knew u were a freeholder of your house ( and nothing shows up on searches ) but when you try to sell your house u see a clause that you cant ...

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Have a nice evening and take care.

I hope you reach a reasonable outcome.

[Anonymous]

thanks and you too mate . Cheers.

[Anonymous]

so far i have been very happy with o2 on business and personal accounts for at least 4 years ... now i am begining to wonder what else do they impose in the name of T&Cs that i dont know( not very confidence instilling for the general consumers such as me ) ... i must rethink amazon and may be another provider as well. I might still chat with O2 before i conclude ( oh dear they arent on chat ever from where I am - will have to wait ). Bambino the answer is ofcom.

[MI5]

How long have you had the phone ?