Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

"Your balance was too low to get your monthly allowance"

I used to have O2 home broadband, and got a reduced tariff if I topped up a O2 PAYG phone sim every month or quarter (can't remember which). Anyway, because I didn't use the O2 sim in my main mobile phone, I built up a big balance which I'd use in a ...

Cheaper to buy phone outright?

After being an O2 customer for several years I decided to look at upgrading to the iPhone 6. I found a pay monthly option of £9.99 up front + £48/month for the iphone 6 64GB O2 says that the device payment part is interest free over the 24 month peri...

Resolved! Refresh billing

Hi Just gone onto the refresh tariff and got my first bill. It says my airtime bill is £26 (some international texts in there hence its higher). It states that "This is your airtime bill only. You also have a separate monthly payment for your Device ...

Resolved! Friends and Family discount SIMO?

Hi there, took out a new 12 month SIMO deal with o2 the other day, from the store directly in Peterborough. And I have a relative who works there, so I asked them to apply there F+F discount on the account. And it has been a few days and I've had no ...

Resolved! O2 pay as you go callers being charged ringing my new pay monthly 02 sim only

I changed my tariff from 02 pay as you go to a pay monthly 02 sim only deal.All was great for 24 hours until I got my old number transferred back. Now members of my family who are pay as you go 02 are bring charged for calls and texts ??? They have u...

Resolved! New Style bills

Is it only me? ..but isnt it a pain having seperate bills for airtime and device paln? Why cant they simply be placed on one bill (they could be itemised seperately)? Come on O2 think about ease for the cuistomer - not your own systems

I want regular PAYG not big bundles

Hi all. Well I think my subject line says it all really. I don't want any sort of bundle, they're not worth it for me. I want straight-up pay as I go. ThanksMartin.

Bills

It's irritating when 02 make an error on your bill, you query it, they say "yes your right , we will credit next months bill" why cant they refund you now. I appreciate the bill has been created but why should I wait a month?

Resolved! O2 has blocked my website as an Anonymizer

Hi, I'm an O2 customer and when I access my new website www.onethousandmoons.com it is blocked by O2. I have checked O2's website and it says it's being blocked because the website is an Anonymizer (whatever that means). Can somebody at O2 please loo...

Resolved! Picture messages

HiI just found out that it has cost me 30p to send a picture message to a mate.Now I don't care about the money but surely it's data and therefore comes under my data plan?!Cheers

O2

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