Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No signal

Hello I've been conversing with messenger re my problem. Since February I have no signal indoors & in a lot of areas outside. I've complained over a period of time, got new phone, changed sim still no serviceCan you please reimburse meI'm paying for ...

Resolved! O2 Live Chat

Isn't it totally annoying when you cannot get through to O2, even on Webchat when this is the only option provided AAAAHHHHH

Top up in not visible in online account

Hello, I topped up my pay as you go for I need to take care of some rugent buisiness with teh credit in myO2 account. The top-up was successful, but online it still says I had 0 GBP balance. How long before it is updated online?

Auto top up

My credit card expired in June 16, I have followed all instructions to no avail and cannot use auto top up still. Tried the Gurus, no help at all just eventually tell me to call the help line. I am abroad in Greece for the moment and cannot afford th...

Resolved! Live Chat

I have mislai my phone but as it was old I upgraded and picked up a new handset today. I wanted to use the new handset but I don't want to lose the info on my original phone (which I believe will turn up soon) - i have been trying to get advice onlin...

Resolved! change bank details

hello I need to change my bank details so that my daughter pays the bills.. i am assured it can be done online but i cant find it.pleasecan someone tell me where the details are on the website or app - preferably both, then i can upgrade for her

Resolved! Short Code messages

Hello, despite being into my local 02 shop and the fact that they have 'stopped' the problematic short code messages cost, I am still being charged. The problem is I have only recently upgraded my monthly contract. I would like to know what to do to ...

Resolved! Phone has been disconnected. Ridiculous!

My phone has been disconnected, my account is in my mothers name and it was going out of her direct debit until she cancelled it around 9 months ago, I had been paying my bill fine via my own direct debit for the past 9 months via using debit card vi...

Resolved! 15% family and friends discount?

Hello all. I hope this is in the right place.I had a phone call from O2 a few weeks ago informing me that I would be getting a 15% discount for being a loyal customer, and that would also include any family and friends that get a contract through me....

Resolved! my contract

how do i find out if my contract is up?

O2

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