Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New phone activated

Sorry for this, it's a bit of a noob question:- Does anyone know how long it takes to get my new phone activated? I've been with O2 for ages, ordered my new iPhone 6 last week and it arrived yesterday. I've put in the new micro-SIM but not getting an...

Live Chat

I changed my DD date 2 months ago via live chat. It hasn't been changed. I have now been charged 2x£30 late fee payments as I'm on my maternity leave and it takes a few days for my money to transfer into my account. I have just been lied to by live c...

Resolved! Ipad phone number

Just ordered a ipad air2 with data contract it has a phone number attached to the account. Do I need this number for anything. I don't really want to have to remember another number.

Resolved! stop bolt on

how do i stop a bolt on before next ann date?

Resolved! i want to leave this god awful company

Ive had nothing but terrible service and inflated bills from O2, ive tried to sort this out , with false promises of compensation from staff ( for 3 1/2 weeks of no service but i was still billed regardless), and help. I have tried to speak woth vari...

Resolved! BoostedBox

Hi thereI want to find out if o2 is released boosted box for pay monthly plans customers yet? Coz how comes business account get it not pay monthly ones? ?

Resolved! Locating my phone

Here's a question. I've got a few phones on contract with O2, all in my name. Suppose I misplaced one of them, do o2 offer any service that would help me locate the phone or see it's location on a map? I visit several offices a day and rather than ha...

Resolved! Receiving voice mail abroad

You can incur very high charges abroad simply if someone leaves a voice mail that you know nothing about. o2 needs to highlight this as a warning and leave the clear instructions that to turn off voicemail dial 1760 and to re-activate 1750. Better st...

STILL waiting for iPad

Hi, almost three weeks ago, I was cold-called by an 02 agent trying to sell me an iPad. The deal offered sounded decent so I decided to go for it - but what follows is a very disappointing tale of customer service. After a problem with the first orde...

Resolved! Early upgrade

I am currently on O2 pay monthly contract (2 years). I know about O2 refresh which allows me to upgrade whenever I want by paying off my device plan.I want to know is it not possible to upgrade after 12 months anymore, because I upgraded 2 times befo...

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