Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unknown chargeable texts

Hi, I hope someone can help with a query. I have two phones on my account, one is mine and the other is my partners, and on checking the bill online, i noticed that for the last couple of months my partners phone has been, and still is sending texts ...

Cancelled contract not received phone back

Hello, I upgraded to a phone contract from my SIM only on 26 Feb 15 and decided to cancel it to go back to SIM only. I contacted O2, who told me to reject the parcel on 27 Feb 15, which I did. Nearly 1 month later, they haven't received the phone bac...

Resolved! Next to no network

There has been next to NO network in my area for almost a month now and all I get is a text once a week telling me engineers are trying to fix it as soon as possible. This means that I have been unable to make or receive calls whilst at home. This ma...

Resolved! contract

how do i cancel my contract as it is up for renewal

Resolved! Call Allowance itemisation

Anybody know how to get a breakdown of the calls you've made in your current monthly call allowance, please? The app & My O2 suggest I've used nearly all my allowance already this month. I want to check this before I make more calls but I can't get a...

O2 Data Allowance

What sort of business model does O2 run I ask myself, as I found myself out of broadband allowance, after the sixth day of my monthly plan? I have 2 GB of 4g data each month and after using another 1 GB on “the works”, finding I was unable to renew t...

PAYG abroad

Hello,I have been given the following advice from a shop in the UK , and chat. (prior to going to Spain)Q. I want to use data abroad on a PAYGA. we will set your phone for abroad. (done) then text moretravel to 21300 (done)Text received, your travel ...

Resolved! fraud department telephone number

The online O2 chat guru has advised me to talk to the Fraud Department and given the number 08448471428 which seems to be permanently engaged. Has anyone got any alternatives they can suggest please. Also has anyone else had someone purporting to be ...

Resolved! VAT

Boring but where can I get VAT invoices for my paid phone bills. This is not available on my 02

Resolved! Order was never cancelled, now being billed

Hi, Im writing here as im struggling to get help elsewhere- the live chat has crashed "failed to initialise" on the last dozen or so attempts and Im not wasting time explaining the same problem to another person. Last month I tried to upgrade my tari...

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