Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Overdue Account ****666

Sirs I am emailing you direct as I am not talking to the chat agents ever again. Every time I use that chat system to pass information on or make a request regarding my accounts. Every single time I do, nothing happens and my requests or information ...

Resolved! Sim swapping

I'm a bit of a techno-dunce I'm afraid.... In September I received a 2nd hand phone bought a new sim from O2 and have used it a couple of times I continued to use old phone and sim from other company, waiting for the contract to expire. I've been tol...

Resolved! Pay & Go Bundles

Hi! After a couple of months using the £15 bundle, can I just switch to the £10 one without any issue? Thx

Resolved! Ported moble number from other network provider...now cannot access account saying no products

I recently joined O2 on pay as you go and kept my original mobile number. Now when I go to My O2 on either a PC or my phone, it says i have no products so I cannot view any account information. Has anyone else encountered this? thanks, Ian

Resolved! Can't pay unpaid bill

Hello, I can't seem to pay a bill which previously bounced from my account because of lack of funds. It says that the total amount due is zero, and when I try to make a payment it says "The page you are trying to access is no longer available." No mo...

Resolved! Premium and info services received

How do I stop receiving premium texts that charge my account. Why can't o2 stop them. This month I have been charge £15 for four messages? I don't know where they are coming from and can't seam to stop them.

Resolved! Phone contracts

I was wondering if o2 do phone only contracts where you pay monthly for the phone only as I have already got an o2 sim only contract but no I'm looking to buy an iphone but want to pay for that monthly as well

Resolved! Roaming

Why is it that this has happened and o2 are not sorting it out for me. What can I do please help? I sent a text to 23336 travel at 16:38 UK time (11:38 USA time) Wednesday 26th October when in the USA on holiday.I then received a text at 16:38 UK tim...

Resolved! replacement triple sim

such a case I lost my card with my number now got a new sim card and activate it as that was my number

Resolved! cancelling e-billing and getting printed bills instead

I have ebilling. How do I cancel this and get printed bills by post?Why can I not send this simple request directly by email without chasing around your website in circles. And not finding the answer there?

O2

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