Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! replacement triple sim

such a case I lost my card with my number now got a new sim card and activate it as that was my number

Resolved! cancelling e-billing and getting printed bills instead

I have ebilling. How do I cancel this and get printed bills by post?Why can I not send this simple request directly by email without chasing around your website in circles. And not finding the answer there?

Resolved! New pay go sim

I inserted new pay go sim and topped up £25 online but phone calls etc not working and balance still NIL

Resolved! unlock phone

Hii have just paid off me device bill but when i go to my o2 to unlock device it just says not available at the moment can any one advise please.

Resolved! Refunds

Has anyone else had a nightmare getting refunds?My account finished and my lasted bill was a credit - I've been promised cheques bank transfers card refund and I'm still waiting - they say they don't have my card details......which I've given with ba...

Resolved! PAC number

Hi, I called your call centre 3 times in last 24hours to request my PAC number. Every time I call first I have to wait at least 20 mins for advisor to become available and then you just cut me off as soon as converstation starts. Can you please let m...

Resolved! No signal

Hello I've been conversing with messenger re my problem. Since February I have no signal indoors & in a lot of areas outside. I've complained over a period of time, got new phone, changed sim still no serviceCan you please reimburse meI'm paying for ...

Resolved! O2 Live Chat

Isn't it totally annoying when you cannot get through to O2, even on Webchat when this is the only option provided AAAAHHHHH

Top up in not visible in online account

Hello, I topped up my pay as you go for I need to take care of some rugent buisiness with teh credit in myO2 account. The top-up was successful, but online it still says I had 0 GBP balance. How long before it is updated online?

Auto top up

My credit card expired in June 16, I have followed all instructions to no avail and cannot use auto top up still. Tried the Gurus, no help at all just eventually tell me to call the help line. I am abroad in Greece for the moment and cannot afford th...

O2

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