Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 4G broadband sim card

Where do you get your free 4G broadband sim card, broadband dongle?

How to remove Data Add on Bolts

HiFor some reason on my monthly contact I have £5 worth of Data Add on Bolts which i have not asked for. How do you remove this.Thanks

Resolved! How to upgrade early via third party

Hi, I am 17 months into a 24 month refresh contract with 02 . I would like to upgrade early and "My 02" states it will cost me £200 to do this which i'm happy to do My question is - I have found a better deal from Carphone Warehouse . Can I upgrade w...

Resolved! Billing Question

I've just received my second bill from O2 and I think I've been overcharged but I was hoping someone could confirm before I call customer service in case I'm going mad! The bill is as follows: Tariff = £20.00Minutes = £0.50Messages = £0.67Total befor...

Resolved! Numbers covered by free minutes allowance

I note that we are going to be charged for certain numbers in July this year, but I cannot seem to find what the situation is regarding which numbers are counted as part of my unlimited minutes allowance right now.For example, is an 0845 number free ...

account problems

Hi i can log on to my account ok but when i try to look at either number it just keeps saying logining on please wait has been doin this so few weeks now if i cant veiw my accounts on line i might have to change providers as your help topics are not ...

Resolved! Disconnection

So I receieved a letter off O2 yesterday saying my bill was overdue and they were gonna cut my phone off, my bill was due the 28th of February and I spoke to O2 and said I couldn't pay for it on my phone it wouldn't give me an option when I logged on...

Resolved! 3g faster than 4g

Is this possible?Just done a speedtest using the o2 network status app and both come out at around 15mbps with 3g just slightly faster

Resolved! Parental Control

So, on Thursday evening I contacted yourselves through the live chat facility in order to remove the adult filter from phone internet browser. I was just informed this would be done within 24 hours.However, instead it seems you have activated a furth...

What is wrong with the online payment system? Not working properly for months

Why is the online payment system still not working properly? For the past 2 or 3 months I've tried different cards and computers but it just gets stuck - very annoying. Then to top it off 02 have the cheek to email and text me saying my payment is ov...

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