Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Live Chat not working?

Trying to use 'Live Chat' to discuss my contract renewal but as soon as I start a session it displays 'chat not initialiased' followed by a pause and then 'chat ended'. Is there currently an issue with the system?

Resolved! Cellular Data Settings

I had read on a thread about changing my Celluar data settings to:APN: mobile.o2.co.ukUsername: BypassPassword: PasswordThis was because when I attempted to stream any videos through 4G, the quality was poor. Yet when connected to a mobile broadband ...

Resolved! Bill

Hello, I signed up for 02 on saturday, my sim hasn't yet been delivered and i'm just wondering why I have already had a bill for £16.58?

Resolved! How To View March 2015 Mobile Phone Use To Date

Hello, I'm a bit confused. I used to be able to view my old bills and also the current month's usage quite easily on the 02 web site. However, things seem to have changed and I can only view last month's call/text details. I need to check March 2015 ...

Resolved! 4G broadband sim card

Where do you get your free 4G broadband sim card, broadband dongle?

How to remove Data Add on Bolts

HiFor some reason on my monthly contact I have £5 worth of Data Add on Bolts which i have not asked for. How do you remove this.Thanks

Resolved! How to upgrade early via third party

Hi, I am 17 months into a 24 month refresh contract with 02 . I would like to upgrade early and "My 02" states it will cost me £200 to do this which i'm happy to do My question is - I have found a better deal from Carphone Warehouse . Can I upgrade w...

Resolved! Billing Question

I've just received my second bill from O2 and I think I've been overcharged but I was hoping someone could confirm before I call customer service in case I'm going mad! The bill is as follows: Tariff = £20.00Minutes = £0.50Messages = £0.67Total befor...

Resolved! Numbers covered by free minutes allowance

I note that we are going to be charged for certain numbers in July this year, but I cannot seem to find what the situation is regarding which numbers are counted as part of my unlimited minutes allowance right now.For example, is an 0845 number free ...

account problems

Hi i can log on to my account ok but when i try to look at either number it just keeps saying logining on please wait has been doin this so few weeks now if i cant veiw my accounts on line i might have to change providers as your help topics are not ...

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