I paid on Friday for an early upgrade on my phone as mine hasn't been working properly for a while now. I chose Monday for delivery and received a text on Monday morning to say my phone would be delivered by UK Mail between 08:49 and 09:49, it didn't arrive, I phoned UK Mail 4 times to find out where it was and was told every time it would be with me within the next hour. By 7:30pm I decided to phone my nearest depot and see what I could find out, I was told a delivery had been attempted (Which isn't possible as my sofa is right by my front door) and it would be redelivered today, and because of the inconvenience it was upgraded to a 12pm delivery so I was guaranteed to have my parcel by 12. I had another text this morning to say my phone would be delivered between 09:21 and 10:21, it hasn't arrived, I've phoned the depot 3 times today to find out the problem and each time been told the driver who has my phone is in a no service area, since 11 this morning? I'm feeling a little bit stuck for what to do here because I basically have a £400 package in the hands of god knows who, unable to be reached and I've now spent two days sat waiting for it, I work nights and I can't possibly stay up for another day to wait for this phone, I'm having to borrow a phone just to phone these people because mine isn't working and I need a phone! What should I do? Are UK Mail known for being this difficult to deal with? I'm already paying for this contract and the fact that I ordered it 4 days ago and can't use it is starting to annoy me. Hope someone can help!
