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Call charges abroad

geoffreytro
Level 1: Joiner
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Last night on holiday (outside EU) my wife phoned but I didn't pick up call. Neither was the call registered as an incoming call.  However the call was answered by a "strange woman" (my wife's description).

My phone was in my pocket all the time and I didn't hear it. I was walking across the hotel lobby as she ended the call.

I was charged £2.87 for the phantom call.

I screenshot the call details from the O2 website and the call was 9:24pm so it was my wife's call (screenshot 9:56pm) which I didn't pick up.  I also screenshot my incoming calls and the call wasn't registered as incoming.

Why was I charged for an incoming call I didn't pick up?

 

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MI5
Level 94: Supreme
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@geoffreytro 

Voicemail will incur charges as it is classed as an international call.

The strange woman could have been the local network default call announcement, however, 

this is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

Free from abroad +44 7860 980 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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geoffreytro
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Thanks 👍 

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MI5
Level 94: Supreme
  • 149547 Posts
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Registered:

You're welcome @geoffreytro 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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