on 08-09-2024 15:48
on 08-09-2024 15:51
Hi there @Racheln
Welcome to the O2 community We don't have access to accounts so you need to contact o2 customer services Here
Guide: How to find help & contact O2
on 08-09-2024 15:52
Your first bill will be slightly more as it's a crossover of your old tariff and new tariff
Any discounts may show as a bolt on
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202