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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237369 Views
  • 2 replies
  • 2 kudos

Hello

Reconnect with KYLE

Luminita by • Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

No longer have phone

I have not had use of my phone for the last 12 months but I'm paying for airtime which I am not using

Qq2 by • Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

Bolt ok

Hi I'm in france at the minute and ran out of data so I purchased the 12 gb data add on thinking I can use in france can you confirm please

Scot by • Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Bill

I've lost my bank card and do t have I line banking so I'm struggling to pay my bill can I speak to someone about changing the payment date

Steve40 by • Level 1: Joiner
  • 188 Views
  • 1 replies
  • 0 kudos

My bill

I’ve received 2 bills £58.36- [removed] £80.40- [removed] i don’t know which no these are for as cannot sign into my o2 account. please could you help? [mod edit: we've removed some information that might be sensitive. Thanks ]

SW1968 by • Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

My new airpod pros 2nd generation are really painful and are giving me ear ache, am i able to return

I started using my airpods when they came and tried out all the tips and i found one that was comfortable but im finding the airpods to be extremely uncomfortable and are painful to use for more than 20 minutes, I am very unhappy as these aren’t exac...

jess99 by • Level 1: Joiner
  • 223 Views
  • 1 replies
  • 0 kudos

insurance

I have broken my phone. I am on a contract and I have the phone insured. Does this phone stay insured once I upgrade ? I want to upgrade can I upgrade to a new phone and then send my current phone for repair using the insurance with that phone or do ...

brit1 by • Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

Old number not transferred to new phone

Yesterday I changed mobile providers from EE to O2 and have received my new phone. Today I received notifications from O2 that my old number has been ported over to my new phone, so I have wiped my old phone back to factory settings. However, I can s...

Spaghett by • Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos

Is there an email address for customer services?

I need to contact O2 customer services and struggling to use Live Chat as I am overseas so hours are difficult. I need an issue resolved as soon as possible regards Zone 3 data use. Is there an email address I can send my request to? Thanks all

Twisight by • Level 1: Joiner
  • 810 Views
  • 3 replies
  • 0 kudos

Code

I am having difficulty logging into my account 

Mehtav by • Level 1: Joiner
  • 219 Views
  • 1 replies
  • 0 kudos
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