Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Refund request

I have not used my sim as I moved over to New Zealand in October 2022 and you keep charging me 25 pounds every month, I would like a total refund for the last12 months

KV06 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Credit checked on every failure

Will this affect are credit check as we we submitting orders each time is it doing a credit check and check each time this could really affect peoples credit ratings?

Resolved! How much is it to have an Apple Watch?

Hey, I am looking to get an Apple Watch Cellular from Apple (not O2). I currently am on SIM Only, does anyone know if there are extra charges to add an Apple Watch, if possible (as I am not buying from o2) & how you would go about adding it? ThanksAl...

AlbertJ by Level 1: Joiner
  • 15 replies
  • 0 kudos

Spend Cap

Have I set up a Pay Monthly Spend Cap?

JRSP12 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Samsung

My mobile won't call out don't know what the problem is 

IPHONE 15 Pro Max 256gb In Basket but fails at sending documents Unable to order shambless

I added a Iphone 15 pro max and was able to get it as far as sending document stage but it fails with the following information. Unfortunately there's a problem with your accountAPI response is not instance of APIErrorMessage OR its message is empty....

Resolved! Paying off a contract

Hi there, When I took out my contract in 2021 I was given a tablet alongside it that has its own sim and payments. I just upgraded to the iPhone 15 Pro today, but the tablet of course still remains. If I pay off the device plan on the tablet (its a s...

JamesC17 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Can't receive calls when roaming

I'm currently in the US, and while data, texting, and making calls are working fine, I can't receive any calls. I got a text when I arrived:"Welcome to USA Your tariff includes roaming here. You get unlimited minutes, unlimited texts and all the data...

glabba by Level 1: Joiner
  • 1 replies
  • 0 kudos