Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance

I want to cancel my O2 insurance but it I cannot find how can I do it. Please enlighten me.

Resolved! August's bill

Ref Device No. xxxxxxxxxxxxx My monthly bill is usually around £13. In August it was £54.66. With £34.63 billed as minutes where usually it is £0.0 What has happened? Thank you. [Mod edit: Please do not share personal details as your posts are visibl...

Resolved! Cant get through to customer support waited 180 mins and then it hung up on me

Customer services completely unavailable for the last 3 days. In total I have waited 4 hours in queues and still no response....?

Resolved! Leaving o2

I have swapped my SIM to another provider and despite wanting to pay off O2 I'm locked out of everything and can't access them on the phone as the number swap has gone through please help!

Resolved! Number Not ported and now have lost all services

Having decided to move from o2 from Vodaphone as part of the Virgin O2 Volts TV/Broadband Mobile phone package – possibly a very big mistake Thurs 29th June - Removed Vodaphone Sim and Installed O2 Sim in phone – all services working perfectly – Cont...

Cant log in to my account

Why cant you increase you Device plan payment online?

Why cant you increase your device plan payment online? You can decrease your payment, or pay the std amount. you have to dial 202and wait hours on hold to speak to an incompetent person that struggles to understand your request. This is so frustratin...

Apple watch shows as Sync-1 with no number, no connection on the watch.

At one point the watch had a data connection seperate to the phone. However it seems the watch has lost access to its eSim. If I don't have my phone near the watch it has no connection at all. Do I need to do something to resync the eSim back to my p...

Trouble cancelling O2 Volt Sim after changes to Virgin's Terms and Conditions

Hi, I’m having a bad experience with O2 at the moment! I recently had an email from Virgin stating I could leave without cancellation fees (due to the changes in terms and conditions) However after a 70 minute wait to speak to O2, the operator was ve...

What is it about the order of "out-of-bundle charges reduction" which I did not place?

I just received a message from O2, confirming my order of "out-of-bundle charges reduction". But I have not place any order. Do anyone know what it is about, and why I received this confirmation of order which I didn't place?

O2

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