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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 225906 Views
  • 2 replies
  • 2 kudos

Resolved! unrequested change to registered account

I have had my mobile number linked to the same email since 2011. Not sure if this is relevant but I updated to SIM only in January. Since early March I have not been able to access my phone number/bill account via my previously registered email/login...

ViJay24 by • Level 1: Joiner
  • 525 Views
  • 3 replies
  • 0 kudos

Resolved! Line diconnected

My phone line was disconnected because the bill was not paid but I Have paid and still not working

Sifelani by • Level 1: Joiner
  • 407 Views
  • 3 replies
  • 0 kudos

Resolved! O2 open discount

Hi, I am eligible through my work to obtain a discount on my O2 contract using O2 open. I have applied for the discount on the website and been sent an email to confirm. The link in the email brings me back to the website but after clicking on my pho...

Recent itemised calls

Hi, How can I view recent itemised calls since the last bill? For example; last bill end Feb, can view all itemised calls up to that date. However, I need to view calls made since that, without having to wait till end March. The feature was there in ...

VMC9110 by • Level 1: Joiner
  • 1644 Views
  • 14 replies
  • 0 kudos

Resolved! Contract Termination

My account number is ******. I have just requested termination and received a STAC code. Is my contract now terminated or are there further steps? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

GetMeOUT by • Level 1: Joiner
  • 743 Views
  • 7 replies
  • 0 kudos

Unrecognised order

Acct No. (REMOVED) Have just received a number of texts referring to a an order, which I have not made for a new sim, is this correct?

GeoRaz by • Level 1: Joiner
  • 267 Views
  • 2 replies
  • 0 kudos

Number port issue

Issues with number port Got my PAC code from EE and transferred over to o2 Payg.my EE number has now disconnected saying number is no longer in use and hasn’t ported over?tried calling customer services 3 times for reassurance but keep telling me to ...

Nuss2004 by • Level 1: Joiner
  • 359 Views
  • 1 replies
  • 0 kudos

Resolved! Paying my bill

I currently don’t use this number or have the SIM card anymore as I am in Australia due to this I cannot get on to the my o2 app to my bills

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