Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wrong auto top up

Yesterday I set auto top-up for the 26th of every month. However, system took £10 off yesterday. Почему система сняла средства вчера, а не 26го?

App

I have moved from pay as you to the monthly sim contract and my o2 app is no longer working

No service therefore can’t sign in to o2

I recently upgraded my phone but wasn’t happy with the handset so completed a return. As I opted for an esim this time around and can’t activate it until my return has been processed. As I currently don’t have service I can’t sign in as I’m unable to...

upgrade my phone

I want to upgrade my phone

Can't get any data in Denmark

I bought a pay as you go Sim in UK. Now in Europe but can't get any data.i can make phone calls and can get 4g from local provider. Upgraded to rolling plan. Still on data or internet. What's wrong? Roaming is turned on.

Advice for helping resolve Credit Score complaint

Hiya, I recently opened a complaint about O2 damaging my credit score and wanted to know what else I can do to help/move it along. Last year because of price increases I was able to cancel my O2 SIM fee free, but was charged anyway which is now down ...

New sim

Hi I keep getting calls claiming to be from o2 saying they want to swap my sim and deactivate my old one so to expect a new sim in the post. It never comes and they keep ringing.They keep asking for info I’d have thought O2 would hold and the call sh...

Esim swap whilst device cancellation in progress

Hi all, I've started the process of returning a device under the 14 day policy. It has my number connected via eSim and when I went to do a sim swap to get a new QR code to install the eSim on my old phone the system tells me that I cannot make any c...

Why am I being deactivated?

I’ve just had a message saying an ordered been completed for deactivation?

Incomplete port

Hi all, I have requested my number to be ported from EE to O2 on 20th June, my EE sim is now deactivated since yesterday (21st June) which was the port date advised by O2. When I swapped the new O2 sim I noticed that my number wasn't ported and now n...

O2

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