Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Hi, trying to activate a iPhone X.

Trying to activate an iPhone X. Needs updated but won’t give me the option to update even when connected to iTunes.

TCM1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Payment Issue

Re payment 29/06/2021 On 13/08/2021 I sent details via this site showing payment details etc. Your reply was ‘It hasn’t been received’ A few days later I rang up and gave you all the details related to this payment. I.E. Your payment ref and your ban...

Peter7348 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi I recently got a phone and it is cutting off sounds threw phone calls, the person on the other end can't hear what is being said.

Resolved! Porting my number from Vodafone to o2

I have joined O2 over a week ago and I have filled a form with my pac code last Tuesday but so far no confirmation of the date of porting my number. Can you help? Thanks

Rabea123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New order delivered today

Good morningi have just had a delivery of a like new XR phone I have noticed it has lots of marks around the phone and when I began charging the phone it is getting hot very quickly. I have bought a like new before from O2 and that phone was ‘like ne...

On losing the will to live

Trying to get any sort of response out of Credit Referrals as to why a refusal for a Pay Monthly account is the ultimate exercise in futility. Even though my credit record on all the various referral agencies is the highest rating, I get turned down....

given-up by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Paying more than i owe.

If i have a phone contract and im only ment to pay £37 each month what would happen if i was to pay £100 each month.

Kevin14 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Data slow and reception

Hi my data is really slow friends and family are unable to call as goes straight to voicemail as signal really bad only started when the 5g network went up, omg.

Gaz_ by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No text messages

My phone has decided to stop sending text messages. My phone has done an update in-between the last successful message and now so not sure whats happened but some help would be great thanks

ry1 by Level 1: Joiner
  • 2 replies
  • 0 kudos