Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No phone

I ordered a phone on Tuesday it said it was coming yesterday and I still have not received it

Resolved! Voice mail turned off

I need voice mail off for a few days

Phone bill

Hi I paid my phone bill on the 12th of August but I still have restrictions to my account and I’m getting emails telling me that I haven’t paid

Switching to a new network

Hi, I want to switch to a new network. I have requested my PAC code, but do I need to call O2 to cancel my current SIM only deal or will it automatically switch over once I give the new provider my PAC ? Forgive me, I haven't done this for around 20 ...

I dialled an 0345 number but it is shown as 100 on my bill, why

I dialled an 0345 number but it is shown as 100 on my bill, why?

Payment

Hi. I cancelled my o2 as of 13/6/24 and have noticed today that a payment of £23 has gone out of my account for virgin media (previous customer until it merged with o2). Looking further into this the £23 payment also went out on 15/7. can you help me...

phone broken

Hi I need an assess code to login into my account but my phone is broken Can you help?

Resolved! Change age restriction

Hello I’ve noticed that there’s an age restriction on my contract. I’m 30 years old the contact is in my name I’m looking to have this removed please. thank you cofie

Phone cuts off mid call at home and abroad

My new phone keeps cutting off mid call. It doesn’t mater where I am. So it’s obviously the phone. I’m now on holiday in Greece and I can’t make important calls home.

Resolved! Help!

Hello. I was wondering if anyone would be able to advise on my situation. I upgraded my phone early on the 30th May 2024. I paid the remaining amount that was left on my old contract which was £91.28 and paid an extra upfront charge to lower the mont...

O2

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