Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120392 Views
  • 27 replies
  • 5 kudos

Resolved! New Contract - No Service

Hi all, I'm hoping someone can help with this as I seem to be going around in circles with customer services on this one. I have taken out a second contract in my name for my wife to use. I collected the phone from my local o2 store yesterday afterno...

CDF23 by Level 1: Joiner
  • 317 Views
  • 2 replies
  • 0 kudos

Resolved! Double payment

Hi all I got some airpod max on a device plan I paid first with Apple Pay the upfront of £50 came out of my bank. The website froze and said we can’t use that payment. So I ended up paying the upfront with my credit card my question is will the Apple...

Jkh001 by Level 1: Joiner
  • 110 Views
  • 3 replies
  • 0 kudos

Very bad 4G connection.

I have been experiencing problems with my 4G connection for a few months now. At first I thought it may be down to where I work, but began noticing problems when I am elsewhere also. I was originally using an iPhone 7 when first noticing problems. I’...

AbbieB_95 by Level 1: Joiner
  • 4385 Views
  • 13 replies
  • 0 kudos

Number porting issues

Having issues with porting my number over it’s been 5 days now and I still can’t receive calls or texts! No customer service available keep getting cut off! How do I cancel I’m within my 14 day cooling off period so annoyed right now!

35rick86 by Level 1: Joiner
  • 483 Views
  • 8 replies
  • 0 kudos

Resolved! No signal since midday

I have had no signal since about 12 today. I have travelled from place to place and this has remained the same, so not a local issue. I am now connected via Wi-Fi. Please can you direct me to who I should contact please.

JPD1 by Level 1: Joiner
  • 71 Views
  • 3 replies
  • 0 kudos

Resolved! Phone bill

I arranged to split this month's phone bill other the phone and I was told I would still have my services but I have been cut off even when paying the agreement amount.

AlexC by Level 1: Joiner
  • 46 Views
  • 1 replies
  • 0 kudos

Resolved! Does the O2 Travel Inclusive Zone come with every Volt eligible plan?

Hi, As above, if a plan is eligible for Volt benefits does it come with the O2 Travel Inclusive Zone (inc. Canada) or are only some plans eligible? Specifically, if I took out this plan here through MoneySupermarket which indicates double data with V...

terrible signal all over County Down

Why has O2 's signal gone from bad to worse? The coverage in County Down is woeful. You cant make a call from the car as the signal just keeps dropping. Are you able to exit a contract due to this terrible service