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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21891 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 209185 Views
  • 2 replies
  • 2 kudos

Resolved! DPD lost my phone + possibly chromebook

Hello. Looks like DPD has lost my phone + Chromebook freebie (In case they were shipped together) after I upgraded. I believe legally it's O2's responsibility to get the goods to the buyer. I'm paying a monthly fee for something I have not received. ...

Iliaaa by • Level 1: Joiner
  • 253 Views
  • 2 replies
  • 0 kudos

Bank Details

I need to change the name and the bank details on the current card that is being billed.

Camille by • Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos

Resolved! Travelling to Usa

Hi I am travelling to hawaii in two weeks. Is hawaii part of the 02 travel bolt on at £6.00 a day? Can you still use the 02 travel for the USA as I have seen posts that the networks have changed over there

Sara-89 by • Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelled within 14 day cooling off period but still charged

When i received the sim i didn't use it at all and when i cancelled over phone i was told that there would be no charges. Checking my bank today i can see that i am charged for the first month, why was i still charged?

nazh by • Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Change payment date

Hi there I want to change my payment date to the 28th each month. how do I do that?

Simon26 by • Level 1: Joiner
  • 151 Views
  • 1 replies
  • 0 kudos

connection problems

I am in Cyprus and have registered on the Cyta Vodaphone network. Depite having a signal, when I make a call to a UK number it just keeps telling my no network connection? I have tried my wifes phone also O2 and she has the same problem. we also have...

Network issues

People have been complaining about them having to call me many times before my number connects. Please has it happened to anyone?

Og2 by • Level 1: Joiner
  • 143 Views
  • 1 replies
  • 0 kudos

Roaming abroad cost

Going to turkey on 4th October what do i do regarding roaming abroad and cost can't get on chat as its down again been like this all last week

Alan1970 by • Level 1: Joiner
  • 223 Views
  • 2 replies
  • 0 kudos
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