Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

am looking for new phone

Cancelling mobile contract

Hi, i want to cancel my mobile contract but can't find the option online or live chat. Does anyone know where I can find this?

Resolved! Still no £1 AirPod code?!

Still no code for £1 AirPods after purchasing Apple Watch series 9. It’s been almost 40 days and I’ve contacted 02 via the app twice and told both times it will be passed to the relevant department. Seeing this is a consistent problem with there prom...

Waiting for application to be approved

Hello, I placed an order yesterday morning and received an email at 08:41 saying that my application needed to be reviewed and that I would hear back within 24 hours. Is there an update on this?

how to switch from sim only contract to pay as you go?

hello, how do you switch from sim only contract to pay as you go and keep the same number. i also do not know how to cancel my sim only contract.

Inexplicable data usage messages

Got message from O2 Business on 14th Feb to say I had used 80% of my data, followed by a 100% message on the 15th even though I had turned off data. Told reset date was 7tj Mar (yesterday). Turned data on but received a message at 10.25am saying I ha...

Cancellation

Need to cancel

Phone and case not delivered

I ordered a new iPhone 15 and case as part of a new contract on Thursday 20th June. It was supposed to be delivered on Friday 21st June.It was not delivered and I had no communication, however by the evening of Friday 21st June my order was set to "C...

Resolved! Data usage

I have reached my mobile data limit for the first time ever.how do I find out what has caused this

NHS discount

Helloi I was given instructions to go toO2 open and log in and it will ask for my discount code but once I log in a just get the home page and can’t find were I need to add discount code and pay slipthanksemma

O2

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