Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Incomplete port: No incoming or outgoing calls (SMS and Internet working)

HiMy port to O2 was scheduled for the 25th of August but was pushed back a day to the 26th (yesterday).From around lunchtime I was able to send and receive SMS with my ported number using the O2 SIM but calls would not work at all. I waited till 6pm ...

BRS by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Waiting for a refund

I’m waiting for a refund still got told it was processed but it’s not paid in to my bank still so how many more days have I got to wait for

Mike40 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! NHS discount

I have upgraded a few months ago. I was told as I worked for the NHS that I would get a discount on my monthly payments and would be asked to prove this. I find I am still paying the higher amount and haven't been asked anything about my ID. I didn't...

Jackie28 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I am behind on one bill

How can I contact o2 on email as I don’t have any credit I am behind on one bill I get payed on the 1st and I don’t want to be cut off or pay a massive sum

Clare1987 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Simo

I’m after trying find out if I can get a simo reactivated 

Ashley5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Transferring Number.

I’ve recently left EE to come across to o2. I wanted to keep my number so I’ve got the pac code. I phone customer service Wednesday morning to start the process. It’s now Thursday evening and I can not make or receive phone calls. I’ve been rebooting...

Cat1919 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Hi, I've bought my phone an year ago and was sure that contract was settled for 1 year, but now I can see - this is done for 24 month. I'm paying 45 per month, for Huawei, where the new Samsung cost less amount.. 路‍Can you please check the conversion...

sim card

Hi i have a new phone Samsung A52 5G, also just joined o2 kept my old number, told would be ported over yesterday by 6pm. Still cant make, receive calls or text. It says 4G and 2 bars on top of phone. Have restarted numerous times. Was told to wait t...

Mark64 by Level 1: Joiner
  • 3 replies
  • 0 kudos

No service

We still have no service in WD48DT area this is crazy!!! Pls advise update

Dave15 by Level 1: Joiner
  • 3 replies
  • 0 kudos