Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paid bill twice

I paid my bill online Friday 22/9/23 and you've taken my bill out again today 26/9/23

Bolt on

Hi wanted to check that a bolt on for mobile no [edited] has been stopped I sent text and not sure if stopped please check out as I haven’t used but because people ringing me I’m not answering but see being charged please ensure bolt on stopped Regar...

When does my sim only contract end?

Hi could you tell me how long I have on my sim only contract please?

Using my sims data for my new phone ?

Hi I’ve taken a phone out on contract I selected 1GB because I already have a sim only contract for unlimited data and I pay £33 a month for that and I wonder is there a way for me to keep the phone and use my sims data for the phone or will I have t...

Resolved! out of bundle charges reduction

I have had an email from o2 confirming that you have added my out of bundle charges reduction as I requested. I have not sent you any messages requesting anything. Are you able to look into this please?

Change email address

Hi the email address on the account is wrong. I cant log in to change it or verify the email address .

Lost SIM

Dear O2 Team, I lost my O2 SIM. (Account number- Account Number xxxxxxxxxxxx Hence, I cancelled the direct debit. I wish to have a new E-sim with same number. Thank you. Rehan [Mod edit: Please do not share personal details as your posts are visible ...

Resolved! DPD lost my phone + possibly chromebook

Hello. Looks like DPD has lost my phone + Chromebook freebie (In case they were shipped together) after I upgraded. I believe legally it's O2's responsibility to get the goods to the buyer. I'm paying a monthly fee for something I have not received. ...

Bank Details

I need to change the name and the bank details on the current card that is being billed.

Resolved! Travelling to Usa

Hi I am travelling to hawaii in two weeks. Is hawaii part of the 02 travel bolt on at £6.00 a day? Can you still use the 02 travel for the USA as I have seen posts that the networks have changed over there

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