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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21895 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 209398 Views
  • 2 replies
  • 2 kudos

Resolved! Virgin O2 Volt sim cancellation.

Hilike many others, I have been told by Virgin that my previously agreed deal, that included the O2 sim, is going up in price. I have been informed by Virgin that I can cancel the whole package without charge but can see from other posts on this foru...

Nerrad67 by • Level 1: Joiner
  • 2188 Views
  • 4 replies
  • 0 kudos

Upgrade not arrived/no order confirmation?

Last week I decided to upgrade my phone, ordered my upgrade through the app. Should have been delivered on the 21st September. After upgrading I received no confirmation email even though I’ve screenshotted the order for my own records. No order is s...

KevW0367 by • Level 1: Joiner
  • 727 Views
  • 3 replies
  • 0 kudos

Resolved! Billing

Hi,I would like to get paper copies of my bills as I cannot access them thru the website as it throws an error when I try to download it.

PC26 by • Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Paying bill

Hi my services have been restricted so cannot log in or call to pay my bill

Resolved! U want to Upgrade

Hi If it possible to swap my current iPhone 14 pro max by maintaining the same plan that I’m paying monthly

Dickson by • Level 1: Joiner
  • 174 Views
  • 1 replies
  • 0 kudos

Bikl

My account has been closed and have been told that my balance outastanding is £0.00 i have been given a bill of £17.08 I have called 18 times trying to sort this out, I have been promised call backs from numerous people to nothing, I have had the pho...

How to view my bill

You sent me a text saying I had texted an international number, and I need to know what that number was

VAT

I need a VAT bill

JimH by • Level 1: Joiner
  • 612 Views
  • 11 replies
  • 0 kudos

Resolved! Can’t make a payment

Good morning, I have tried to pay my bill amount of £67 this morning. It’s let me pay part of it but won’t let me pay the other part of it and it’s now saying I owe the full amount outstanding which is £800. I cannot afford that but you’ve also cut m...

Resolved! One PAC code two phones?

Hi I'm leaving O2. I have two phones, and have received the same PAC code for both. Does that makes sense?

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