Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone stolen

I can’t access my account to pay my bill as I don’t have my sim to send me a text, I also don’t have a phone to call.

Line still not disconnected

Why would my number be active 3 days after stated disconnect time? Starting to really annoy me now as the contract is over and I just want the number gone

Cancel contract for tablet

Ive sold the tablet and dont want the new owner to have access to my contract/details can i cancel access and just keep paying monthly

Rolling plan

I’ve been trying to fix my rolling plan but it keeps saying there’s a technical issue

O2 cant generate a eSIM for old iPhone.

Since yesterdays nightmare of trying activating my Like New Phone from O2, I found out that O2 had sent me a blacklisted phone, which I had to tell them about! You would hope they did more rigorous checks on any Like New phones they sent out to custo...

New customer

I paid the £30 upfront cost.. however I failed the credit check will this be refunded

Billing

I have received a text and email saying my bill is due but i set up a direct debit

Charged twice for Disney+ premium

Hi there,I have just looked up my latest bill and I have been charged twice for Disney+ premium (which is also an upgrade I was not informed of).I would like a refund of the second charge please.My account number is 1048838103Regards,Robyn F

SIM only Pay monthly

Hi. So I have two SIM only mobiles. one is on a 1gb data/unlimited calls & texts the other on a 6gb data/unlimited calls & texts. The first costs £7.60 a month and the other the same, less 20% as a second phone. Wouldn't you think it would be possibl...

Roaming

I am going to Canada and need to add a Travel package, your web site is not working for this, can a package be added for roaming to Canada

O2

Forum Posts