Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New sim

Hi I keep getting calls claiming to be from o2 saying they want to swap my sim and deactivate my old one so to expect a new sim in the post. It never comes and they keep ringing.They keep asking for info I’d have thought O2 would hold and the call sh...

Esim swap whilst device cancellation in progress

Hi all, I've started the process of returning a device under the 14 day policy. It has my number connected via eSim and when I went to do a sim swap to get a new QR code to install the eSim on my old phone the system tells me that I cannot make any c...

Why am I being deactivated?

I’ve just had a message saying an ordered been completed for deactivation?

Incomplete port

Hi all, I have requested my number to be ported from EE to O2 on 20th June, my EE sim is now deactivated since yesterday (21st June) which was the port date advised by O2. When I swapped the new O2 sim I noticed that my number wasn't ported and now n...

Order [removed] - SIM has not arrived

Hi, i placed my order on Wed 26th June and was advised by email on Thu 27th June that the order was being shipped. I still haven't received the SIM and you have started billing me for it already. Furthermore, it now won't be here in time for my son t...

Text

I have received a text saying order NC82669196 has gone through. I haven’t made an order! Can you explain?

Emergency calls pnly

I have an overdue bill but I cannot log on to pay as I can only receive emergency calls so the text to log in will not come through, can you help

Cancel airtime

How do i cancel my airtime plan online

Resolved! Change In Tariff Text

I transfered from Virgin Mobile about a year ago and just received a text today stating that the monthly sim only deal tariff has ended and will now be over double the cost. It still has the original tariff details in my account though. Any ideas ple...

Next thing to do after application being accepted

Hi, I just received a text and an email saying my application to a pay monthly plan is being accepted. And it ask me to login to my O2 to see what to do next. The problem is the I failed to log in to My O2 app, and I cannot find anything that can hel...

O2

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