Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Extra charge

I’ve set up a £20 spend cap, how is it possible I’ve got £150 extra charge?

esim cancel

help

Old virgin customer

Hi All i was a Virgin customer and was moved over to O2 i have a pay mouthly phone when it moved over to o2 my phone contract sayed with Virgin and my monthly tariff is now with o2. Can i move my tariff say to Three and carry on paying Virgin for the...

i can use my phone ,need to make a payment

to whom concern , I have spoken with one of the customer service team and ask to cancel my contract , you supposed to took the payment from my personal account , as I mentioned my business account is closed , as I moved to Poland , and dont need uk n...

Can anyone tell me why my first direct debit payment to O2 is 31 pounds instead of 18 pounds it is?

Bills

Why O2 haven't deducted my monthly payment with my HSBC Direct Debit yet?

In this second bill, why O2 haven't deducted my monthly payment with my HSBC Direct Debit yet? The first bill I paid by my debit card. perhaps it disrupted the system? It's quite difficult to get through to o2. I'm not sure why you have to keep askin...