Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120441 Views
  • 27 replies
  • 5 kudos

Resolved! My order

looking for an update on my order please

Lauchlin by Level 1: Joiner
  • 62 Views
  • 1 replies
  • 0 kudos

Resolved! DHL/ukmail

Anyone had issues with DHL. Should of arrived yesterday then at 10am said it'd been delayed. Then at the depot. Now it's just sat at the depot..

Pla567 by Level 1: Joiner
  • 158 Views
  • 3 replies
  • 0 kudos

Resolved! iPad not receiving text

Hi, am looking help .. my iPad is not receiving texts. Yesterday was on the phone to 02 for an upgrade on my account.. they told me I would receive a text to iPad but have not received anything. Tried to link the sim number to the iPad and then says ...

Clamck1 by Level 1: Joiner
  • 263 Views
  • 1 replies
  • 0 kudos

Resolved! No 3/4G on new SIM

I’ve just moved from EE to a Sim Only deal with O2, my texts and calls are working but I can’t use any mobile data. The symbol shows I have 3G but nothing loads on any page. I’ve tried calling 202 but they can’t divert me to the right area and just h...

Aled by Level 1: Joiner
  • 111 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel a order

Does nobody ever reply I'm the chat I want to cancel my upgrade order has it stated in stock. Surprise surprise when I placed it it's now saying out of stock and I'm moving house next weekend

Craigb by Level 1: Joiner
  • 79 Views
  • 1 replies
  • 0 kudos

No phone for 3 weeks, 2nd sim sent, sho ws network bars but won’t make/receive calls or text msg’s.

After upgrading my phone, did sim swap, old sim stopped working new one didn’t work. Contacted 02, turns out new phone was faulty but sim worked in my old phone. 24 hours later this sim stopped working aswell. Contacted 02 sending new phone (having t...

Laubonfos by Level 1: Joiner
  • 120 Views
  • 3 replies
  • 0 kudos

Resolved! O2 took money from account even tho I paid!!

so after a pretty intense 72hours the O2 app finally gets fixed and I then pay my airtime and device... but the they go ahead and take out a further 30.00 x2 which comes up on my bank statement as pay as you go, even tho I'm on pay monthly so they to...

jack2020 by Level 1: Joiner
  • 160 Views
  • 2 replies
  • 0 kudos

Resolved! Ordered a tablet and set up account but now says out of stock

Hi I recently set up an account to get a pay monthly samsung tablet for our daughter. All the order went through fine to then receive an email a few hours later stating it was out of stock so trying to source one. Does this mean I will still receive ...

Melty1982 by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

Resolved! Charge for free upgrade

I am really annoyed at 02. I went onto myO2 app and saw I could get a free upgrade before the end of my contractI followed it through and received my new phone but 3 months on got a bill for over £200 because I upgraded early!I was asked for proof li...

YBruns by Level 1: Joiner
  • 80 Views
  • 1 replies
  • 0 kudos