Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switch up terms changing 19th July.

Just heard from my local store that O2 Switch up will be 90 days for everyone. Can I confirm is this true and will there be an exit clause thingy as it's a change to the T&C's?

Airtime plan

Hi I have received a text informing me I am out of my minimum contract term. Saying I can choose to stay on the same tariff or move to another . I do not understand

Incorrect charges

Advise would add discount of 20% but has t and everything still at £8 for sim only that I verbally agreed Saturday with nitesh

Contract finished - transfer ownership.

What is the process to transfer a mobile and responsibility to a family member.In currently pay the device plan and airtime for a family member.When the contract is up and the device is paid for, how do I transfer the phone and future airtime costs t...

I’ve had an email about an order which I never done

Hi I’ve received an email saying about an order which I’ve not done myself and unsure what it is

Using phone abroad

Can I use my phone in Morocco and not get stung with charges

Pay a bill

Hi I want to pay a bill, can you provide me with a number to call

Free roaming in australia

Can I get free roaming for 30 days in Australia?

Resolved! Incorrectly charged for cancelled sim only (w/in 14 days) and 'debt' sold to debt collection company

Took out a sim only contract in September time, cancelled within 14 day cooling off period. Was then charged for next 2 months and received a bill for £95 (in November time). Contacted o2 and they said it was an error on their part and I didn't owe a...

Tariff/Contract

Hi I want to cancel my tariff and contract. I can hardly ever get signal so I am switching to a different provider. How do I cancel please?

O2

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