Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Set up direct Debit

Hi, For some reason my Direct debit has been cancelled and I would like to set up a new one please.

Declined due to system error with CRA - how to resolve?

Hi, my EE contract was coming to an end and I wanted to switch to O2 (signal issues at office with EE). I went to a store to arrange a new contract and was surprised to be declined. I have perfect credit for many years etc etc... Now this is where it...

Signal and charges

i am in turkey and my phone wont dial out and ive received no text about charges but i did receive a message about my bill being £128. It should be £6 a day to use my contract?

Resolved! O2 open family and friends discount code not working

I've registered for my O2 open discount, upgraded and applied the discount to my number successfully. Now my husband us trying to upgrade but when he puts the code in it tells him he is trying to use it on a product that is not eligible. He's upgradi...

Resolved! Roaming Charges

HiI'm of to New Zealand on the 21st October, with a 4 day stop-over in Hong-Kong. I'll be in New Zealand for around 3 months so: a) what would be the additional roaming charges to my current contract?b) what other options are there available? A broad...

Overcharged for extra

Hello, I joined o2 and had a free 3 month trial of Prime. I made sure to set it to not auto renew around a month into the trial and got email confirmation it would not renew. In my last bill I was charged an extra 29p for Prime, due to I'm told the e...

Resolved! replace lost sim card

Hello, I need to order a new sim card as I've lost mine. Please can you tell me how I do this?

Resolved! Stolen Phone

My phone has been stolen abroad I need it blocked

Better deal

Can you give me a better deal to stay with O2?

o2 12 month sim card, Direct Debit- how to set up?

Hello O2, I am seeking to acquire a new monthly SIM card. I am an international student, I have reached the payment section. I am trying to check-out abut I am not sure what the Direct Credit portion of the process is. Where can I acquire my account ...

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