Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why Monthly Increase

From 1st June, I have been paying £15.96 monthly, instead of the usual £10.11. The reason given; "This bill contains £5.85 of airtime charges outside of your plan". However, my mobile usage hasn't changed. Any advice as to why this increase, much app...

Refund

How do I refund the credit in my account back to my bank?

Phone payment

Hi

False text charges

I have recently found out that I will be charged for 6 text messages £0.65 each to number 966555616610 total is £3.90 to the next bill. I have no idea about the text messages and I did not send them. Please help

Stuck at Credit check help?!

I've been a long-term Virgin/02 customer with my phone registered to my Dad's account. I'm now trying to get a new phone upgrade and have it set up on my own, new account. I wish to keep the number, so will do the transfer of ownership. However when ...

o2 txt sayingim out of minimum contract rterm and airtime polan is 13.01. i don't have an airtime pl

o2 txt saying im out of minimum contract term and airtime plan is 13.01. i don't have an airtime plan and never have so what is this txt meaning

Cancel Contract

I have lost my phone and have not received the promised replacement sim. O2 is a complete waste of time and money and I want to pay off my contract and cancel the contract.